Event "Online service quality management and how it impacts your customers and profit"
Dec 16, 2015
Ways to enhance the level of services provided online is a hot topic for businesses and IT professionals alike. The quality of service is often a key factor in choosing service providers over competition.
Attracting and retaining customers is an important objective for business. To this end, ensuring the required level of IT services for both business users and customers becomes the most critical objective for IT functions.
Irina Blinova, PwC Academy Leader in Ukraine: “Our experience working with market leaders shows that all these companies rely on continuous learning and development of their people to achieve competitive advantage.”
Igor Kozenko, online and mobile service monitoring expert: “Monitoring the quality of services has always been, and will remain, an integral component of operations for any business seeking growth. Latest automated monitoring tools and practices can go beyond simply monitoring, becoming a solid foundation for development of other functions.”
Yuriy Kozlov, Management Consultant, IT-Strategy and Management, member of DevOps Hub. IT service management group: “Monitoring your user enables managing your service level and beyond. Using various monitoring models, you get relevant performance metrics to analyse and forecast. As a result, the right strategy will help your business create value to succeed. Monitor to win!”.
About ALG Systems: ALG Systems is an international IT company, founded in 1997 and operating in Ukraine and CIS since 2007. ALG Systems offers an innovative portfolio of IT products and services to improve performance of mobile and online services and sales channels. The company also provides training solutionsand advice on IT strategy, IT service management and software development.
About PwC Ukraine: PwC has been operating in Ukraine since 1993. PwC Ukraine is a member of the PwC network of firms in 157 countries with close to 208,000 people. The PwC professionals provide a broad range of services to explore business growth trends, evaluate its potential and create value through developing and implementing long-term strategies and business solutions.
About DevOpsHub: DevOpsHub’s mission is not just about demonstrating best practices and providing up-to-date information on ideas, methodologies, DevOps tools and every other aspect of IT management. An important area is providing ways to share ideas and experience with peers on some of the most important subjects in IT service management and operation, seek advice and get answers from experts, and offer practical assistance to peers. This requires both a suitable online platform and periodic live meetups, and with this in mind, DevOps Hub. IT service management was created.
About ALG Systems: ALG Systems is an international IT company, founded in 1997 and operating in Ukraine and CIS since 2007. ALG Systems offers an innovative portfolio of IT products and services to improve performance of mobile and online services and sales channels. The company also provides training solutionsand advice on IT strategy, IT service management and software development.
About PwC Ukraine:
PwC has been operating in Ukraine since 1993. PwC Ukraine is a member of the PwC network of firms in 157 countries with close to 208,000 people. The PwC professionals provide a broad range of services to explore business growth trends, evaluate its potential and create value through developing and implementing long-term strategies and business solutions.
About DevOpsHub: DevOpsHub’s mission is not just about demonstrating best practices and providing up-to-date information on ideas, methodologies, DevOps tools and every other aspect of IT management. An important area is providing ways to share ideas and experience with peers on some of the most important subjects in IT service management and operation, seek advice and get answers from experts, and offer practical assistance to peers. This requires both a suitable online platform and periodic live meetups, and with this in mind, DevOps Hub. IT service management was created.
About ALG Systems: ALG Systems is an international IT company, founded in 1997 and operating in Ukraine and CIS since 2007. ALG Systems offers an innovative portfolio of IT products and services to improve performance of mobile and online services and sales channels. The company also provides training solutionsand advice on IT strategy, IT service management and software development.
About PwC Ukraine:
PwC has been operating in Ukraine since 1993. PwC Ukraine is a member of the PwC network of firms in 157 countries with close to 208,000 people. The PwC professionals provide a broad range of services to explore business growth trends, evaluate its potential and create value through developing and implementing long-term strategies and business solutions.
About DevOpsHub: DevOpsHub’s mission is not just about demonstrating best practices and providing up-to-date information on ideas, methodologies, DevOps tools and every other aspect of IT management. An important area is providing ways to share ideas and experience with peers on some of the most important subjects in IT service management and operation, seek advice and get answers from experts, and offer practical assistance to peers. This requires both a suitable online platform and periodic live meetups, and with this in mind, DevOps Hub. IT service management was created.
About ALG Systems: ALG Systems is an international IT company, founded in 1997 and operating in Ukraine and CIS since 2007. ALG Systems offers an innovative portfolio of IT products and services to improve performance of mobile and online services and sales channels. The company also provides training solutionsand advice on IT strategy, IT service management and software development.
About PwC Ukraine:
PwC has been operating in Ukraine since 1993. PwC Ukraine is a member of the PwC network of firms in 157 countries with close to 208,000 people. The PwC professionals provide a broad range of services to explore business growth trends, evaluate its potential and create value through developing and implementing long-term strategies and business solutions.
About DevOpsHub: DevOpsHub’s mission is not just about demonstrating best practices and providing up-to-date information on ideas, methodologies, DevOps tools and every other aspect of IT management. An important area is providing ways to share ideas and experience with peers on some of the most important subjects in IT service management and operation, seek advice and get answers from experts, and offer practical assistance to peers. This requires both a suitable online platform and periodic live meetups, and with this in mind, DevOps Hub. IT service management was created.
