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Service Organization Controls Report - ISAE 3000 with Reference to AICPA’s Five Service Criteria
Satisfying Regulator’s and other Stakeholders’ demands for assurance
To satisfy regulators’ and other stakeholders’ demands for assurance around internal controls over operational activities, an ISAE 3000 report can be prepared to focus on controls specific to security, availability, processing integrity, confidentiality, and privacy. The scope can include those categories relevant to the subject matter of the report, as selected by the service organization.
How we help our clients
PwC can help you by performing:
- Readiness assessment - PwC will evaluate the risk and controls matrix against the control objectives, assess controls implementation, conduct gap analysis, and provide recommendations on identified control gaps.
- Attestation and reporting services - PwC will issue a service auditor's opinion on whether the description of the service organization's system is in conformity with the description criteria, the suitability of the design of the controls to meet the organization's commitments and system requirements, and, in a type 2 report, the operating effectiveness of those controls.
- Staff secondment - PwC will source out employees that will act as your:
- Project manager - we will act as a liaison officer between the auditors and process owners for your audit and compliance projects. Our responsibility includes managing document requests and audit raised issues.
- Staff - we will execute tasks as determined by your team. This may include creation of risk and controls matrix, risk issues tracker, management written statement and controls description report.
Why are we qualified to help
PwC has engaged recurring third party assurance report engagements with different organizations ranging from back office solutions, research and development, healthcare, and technology service providers among others. By bringing together our industry-specific skills in technology, regulatory compliance, finance and accounting and other business processes, our team has helped multiple clients identify and mitigate risk and enhancing trust and transparency with their customers.
We have also worked with other PwC offices (under direct supervision) in assessing the Global ISAE 3402 Type 2 and GS007 reports over the Share Service Center's (SSC) controls related to the trade operations across different market segments.
Our team's combined credentials are composed of the following:
- Certified Public Accountant (CPA) in the Philippines
- Certified Information Systems Auditor (CISA)
- Certified in COBIT 5 Foundation Level (CCOBIT5F) and Implementation (CCOBIT5I)
- ISO Lead Auditor for Business Continuity Management Systems (ISO 22301:2012) Course Passer
- ISO Lead Auditor for Quality Management Systems (ISO 9001:2008) Course Passer
- ISO Information Security Management System Auditor/Lead Auditor (ISO 27001:2013) Course Passer
- Quality Assurance Improvement Program (Quality Assurance Review) Course Passer
The following selected citations represent engagements where we have helped clients:
PwC helped a BPO company for customer care, sales, IT and back office solutions in a SOC 2 Type 1 (under TSP 100A) engagement that focus on the review of the suitability of the design on current set-up of identified services/processes to understand the internal controls as it relates to the Trust Service Principle for Security.
PwC was engaged by a leading software development company in its SOC 2 Type 2 (under TSP 100A) engagement that focus on the review of the suitability of the design and operating effectiveness of controls as it relates applicable Trust Service Principles for its core operations.
A cloud-based solution company for product management and innovation tool partnered with PwC in a SOC 2 Type 1 (under TSP 100A) engagement that focus on the review of the suitability of the design on current set-up of identified services/processes to understand the internal controls as it relates to the Trust Service Criteria.
SSAE 18 (SOC 2) Type 2 engagement was provided by PwC to a leading provider of research and development solutions that focus on the review of the suitability of the design and control operating effectiveness relevant to research and development (R&D) processes as it relates to the Trust Service Criteria.
ISO 27001/27002 readiness assessment was performed by PwC on a Leading BPO in technologies and customer care services' Information Security Management System (ISMS) and its related controls over information assets and information processing facilities relevant to a support service provided for a credit card company client.
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