Introduction
At PwC, our purpose is to build trust in society and solve important problems. We are a network of firms in 157 countries with more than 276,000 people who are committed to delivering quality in assurance, advisory and tax & legal services.
The objective of this report is to present the steps we continue to take to enhance the quality of our assurance services through investment in our people, technologies and processes.
Our leadership is committed to taking all actions required to ensure that PwC continues to stand for quality, independence, objectivity and ethical behaviour. The firm’s leadership regularly sends communications to all staff that include an emphasis on the importance of quality. Equally important is leadership's regular communications that alert our partners and staff about new standards and related guidance to assist them in providing high-quality service to our clients. Communications from the top take every relevant opportunity to emphasize the importance of maintaining quality standards on a daily basis.
Our leadership team demonstrates by its behaviours that it firmly believes in our quality assurance objectives and systems. This is evidenced by the appointment of partners responsible for independence, risk management and audit quality who report directly to a regional or country Territorial Senior Partner. These partners are individuals of experience and stature who consult and if necessary instruct client service partners on risk and quality matters.
We as a firm are also committed to invest in technology to drive quality in our audits and provide greater value to our clients. We are using integrated technology platform – Aura, that automates workflow and standardises documentation across all PwC global network.
And, of course, we are investing our most valuable resource – our people. We are aimed at recruiting the brightest and diverse group of people to unlock the most different ways of thinking and working, as well as paying a lot of attention to the development of our current employees through trainings and coaching.
