Insurance industry

In 2007, there were 43 insurance companies and 2 locally incorporated reinsurance companies licensed to operate in Kenya.


PwC has extensive experience in serving the financial services sector in the African region and in Kenya in particular. Through our involvement in a large number of audit and non-audit assignments, including strategic and regulatory initiatives that influence the future of the sector, we have developed an in-depth knowledge of the sector which we apply to all our client relationships.

Our role in financial sector reform

The Government of Kenya recognises the need to restructure the financial and legal sectors to spur economic growth and has embarked on a $30m five-year sector reform programme using funds from the World Bank funded Financial and Legal Sector Technical Assistance Project. PricewaterhouseCoopers helped the Government of Kenya in developing the project implementation plan, and in shaping and sequencing the key tasks under this programme.

Shaping the insurance sector

We actively contribute to debate on issues facing the insurance sector. In 2004 we facilitated a session at the Insurance Institute of Kenya annual conference on the topic “A paradigm shift: A critique of industry players” in which we analysed changing trends in the sector in the areas of risk exposures, the competitive environment, use of technology and regulation.
In 2004, we administered a survey among insurance sector CEOs to develop a better understanding of the industry-wide responses that are needed to address the sector’s challenges, and in April 2005 facilitated the Association of Kenya Insurers CEO retreat at which the survey findings were discussed.

Promoting excellence in financial reporting

PricewaterhouseCoopers is a proven thought leader and an advocate of good corporate governance and financial reporting in the region. Our success in this area is demonstrated by the success of our audit clients in the annual FiRe (Financial Reporting) awards presented by the Institute of Certified Public Accountants of Kenya (ICPAK. The FiRe awards have the primary objective of promoting excellence in financial reporting, corporate governance and corporate social responsibility among Kenyan corporate organisations.

Supporting accounting developments in the insurance sector

The application of IFRS 4 (Insurance Contracts) in 2005 was a significant challenge for the global insurance industry. We actively supported the sector as they prepared to adopt the standard for 2005 financial statements, and in December 2004 held a seminar for our insurance sector contacts on the implications of the standard.
PricewaterhouseCoopers is also a thought leader in contributing to the improvement of the guidance of financial reporting by insurance companies in Kenya, in conjunction with the local accounting Institute (ICPAK).

Our client base

We have an enviable client base in the insurance sector in Kenya, which enables us to continually refresh our knowledge of the sector and to benchmark practices and controls across sector players.

Key issues facing the insurance sector in Kenya


The 43 licensed insurance companies compete for a limited market characterized by low penetration. Kenyans' uptake of insurance cover, both at corporate and personal level, remains predominantly in the motor, fire industrial and personal accident (mainly group medical cover) classes. This illustrates a poor attitude towards personal insurance cover in general. Low penetration of insurance in the Kenyan market, relative to other more developed markets is attributable to the following factors: A general lack of a savings culture among Kenyans; Low disposable incomes for the majority of the population, with close to 50% of Kenyans living below the poverty line; Inadequate tax incentives that could encourage the middle classes to purchase life insurance products; and A perceived credibility crisis of the industry in the eyes of the public particularly with regard to settlement of claims.


There are several legislative and taxation changes made in recent years that have had an impact on the Kenyan insurance industry. These include increase in the minimum capital requirements for insurers, increase in the solvency margin for long term insurers, introduction of ‘cash and carry’ rules which will require that insurers shall assume risk upon receipt of the premium, relaxation of investment limits for general insurers, introduction of penalties on late settled claims, change in the rules on taxation of long term insurance business and taxation of dividend income earned by a financial institution.

Financial reporting

The planned move to a finalized IFRS standard for insurance contracts (IFRS Phase II) represents a major overhaul of financial reporting in the industry. Implementation of IFRS Phase reporting will be demanding. The developments also offer an opportunity to strengthen stakeholder confidence by enabling insurers to convey a single view of their business that more closely reflects the way it is run internally. Called to account: A survey of 2007 IFRS insurance reports, suggests that many companies will need to provide considerably more risk information and explanation to meet the more exacting analyst expectations that have resulted from market events.

Human capital

Many insurers are facing mounting skills shortages. Yet, investment in recruitment, training and career development often trails behind other financial sectors. The primary focus can often be short-term demands rather than securing the talent companies need to meet longer term strategic objectives. Looking ahead, demographic shifts, evolving aspirations and accelerating globalisation are set to transform the shape of the labour market and could make it even harder for insurers to attract and retain good people. In this competitive labour market, successful companies will need to develop a strategic approach to HR management capable of anticipating and responding to evolving business needs and workforce expectations. They will also need to identify and realise opportunities to differentiate benefits, career development prospects and other key aspects of their employment brand in home and emerging markets.

Mergers and acquisitions

In an insurance sector that remains fragmented, the case for continued consolidation is strong. While funding is likely to be challenging for some time to come, investment in M&A could help companies to develop complementary earnings streams, realise opportunities for cost-saving synergies and strengthen their presence in the regional markets. Smart targeting, skilful execution and effective post-merger integration will be critical in ensuring the success of any deals.


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Contact us

Richard Njoroge

Richard Njoroge

Partner, PwC Kenya

Tel: +254 (20) 285 5604

Brian Ngunjiri

Brian Ngunjiri

Partner, PwC Kenya

Tel: +254 (20) 285 5310

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