Commercial and Industrial Products and Services (CIPS)

Our growing Consumer Industrial Products & Services (CIPS) practice provides management consulting services in the areas of strategy and operations, aiming to help a diverse set of clients anticipate and address their most complex business challenges.

CIPS is comprised of five priority industry sectors:

  • Retail & Consumer Products
  • Industrial Products – Industrial Manufacturing
  • Pharmaceuticals
  • Construction and Real Estate
  • Transportation and Logistics


A number of key trends are impacting retailers and consumer good companies that operate in an increasingly complex marketplace:

  • Pressure from retailers: Need for new and increased customer investments
  • Value-seeking consumers: Increased focus on price and promotion to demonstrate value to consumers
  • Changes in store formats: Ability to effectively allocate customer investments in a changing landscape
  • Winners and losers amongst retailers and manufacturers: Ability to effectively allocate customer investments where they will have greatest impact
  • Digital Channel Growth: Ability to interact with consumers consistently regardless of channel
  • Increasing cost-to-serve: Need to serve customers in a more cost-effective manner

The industrial manufacturing sector changes rapidly in response to globalisation and manufacturers are facing major challenges, while trying to effectively respond to economic volatility and competition from emerging markets.


Manufacturers that wish to successfully compete in a global market, need to understand their customers and set up their business to deliver the value to them; Their supply chain must work with strategically located manufacturing operations and deliver their products when and where they are needed; they need to innovate and differentiate their product portfolio – and that means getting the right people onto their workforce, developing their skills, and enabling them to take a fresh look at products, processes and markets. Environmental concerns will also remain at the forefront, and there’s a real opportunity for industry to lead the way in addressing these issues.

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