Organisation, people, and change management

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Achieving organisational objectives is impossible without people taking purposeful action to implement planned initiatives. Statistics show that nearly 75% of organisational transformation efforts fail to deliver the expected results, and in more than 80% of unsuccessful change initiatives, the direct cause is the human factor.

For an organisation to operate effectively, its structure, processes, people and management practices must be aligned with one another and with its strategic objectives. This requires thorough analysis, but it is equally important to be able to put the resulting insights into practice. At this point, managing change at the people level becomes critical to successful implementation.


Your Key Challenges and Business Needs
  • The organisation’s structure and roles are not aligned with the delivery of its strategic objectives;
  • Ways of working are inefficient, involving unnecessary steps, while procedures are either lacking or outdated;
  • The organisation lacks people with the right skills and capabilities to perform critical functions;
  • Change initiatives have not been successful to date because employee resistance and a lack of understanding have led to errors and implementation challenges;
  • Leadership capability and management practices do not support the achievement of strategic objectives;
  • Large-scale projects and transformation initiatives require strong leadership, but a structured approach to managing them is lacking.

How we can help:

Organisation design

Designing or adapting organisational structures and roles to support a new strategy or the achievement of established strategic objectives

Workforce strategy and workforce planning

Identifying, attracting and recruiting the right people for strategically important roles

Operating model analysis

Reviewing work processes, workflows and task flows to identify inefficiencies, unnecessary activities and opportunities for improvement

Competencies and capabilities mapping

Analysing the competencies required for strategically important roles and comparing them with the skills and capabilities of existing employees.

People advisory

Talent management, the development of HR policies, and performance management systems to ensure the organisation has the right people in the right roles

Change management

A structured approach to implementing change, encompassing communications, training, readiness assessments and employee engagement

Management and operational effectiveness

Developing leadership capability, streamlining decision-making, and establishing effective working practices aligned with organisational objectives

Project and programme management

Planning, coordinating and overseeing complex projects and transformation programmes to ensure successful delivery within agreed timelines and budgets

The benefits for your organisation:
  • The organisation’s structure and processes become more efficient and better aligned with the achievement of strategic objectives;
  • Efficient processes reduce costs, improve productivity and enhance customer satisfaction;
  • Having people with the right skills and capabilities in critical roles strengthens the organisation’s ability to succeed in the future;
  • Increased employee motivation and engagement through clear objectives and enhanced leadership capability;
  • More successful delivery of change initiatives through a structured approach that mitigates resistance and helps ensure intended outcomes are achieved;
  • Smoothly executed and effectively managed transformation initiatives create a positive employee experience, making future changes easier to implement;
  • Professionalised project and programme management helps ensure that major initiatives are delivered successfully.

Contact us

Tarmo Meresmaa

Tarmo Meresmaa

Consulting Director, PwC Estonia

Tel: +372 5819 3443

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