Upskill my workforce for the digital world

Challenging economic conditions coupled with the race to harness the possibilities of Generative AI are ramping up the pressure on costs and productivity for today's organisations. This new environment is accelerating the need for digital transformation and creating immediate and large-scale workforce and skills challenges.

Automation, data analysis, artificial intelligence (AI) and other emerging technologies can deliver productivity. But technology is only as good as the leaders who identify its opportunities, the technologists who deliver it and the people who work with it every day. That’s where some companies are coming up short: the right mix of skilled and adaptable people, aligned to the right culture and with the right mindset and behaviours can help power their business.

Many leaders are finding that their existing upskilling efforts are not fit for purpose: programmes don’t deliver the return on investment (ROI) organisations want or the change they need. It’s a problem that should be solved urgently.

Employers who make good-faith efforts to upskill their people build trust - and that in turn can enhance the organisation’s reputation in a world where trust is an increasingly valuable commodity. Business leaders are in the spotlight.

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Upskilling: Bridging the Digital Divide

In this short documentary, academics, NGOs, policymakers and business leaders explain why upskilling for a digital world has become a priority for society, organisations and governments.

"There is an upskilling dividend benefiting companies as they face an uncertain economy and rapidly expanding technological possibilities. Retaining the right talented people and enhancing their skills can help them survive today's challenges and drives competitive advantage in the future."

Peter BrownGlobal Leader for PwC's Workforce practice


of CEOs are concerned to a large extent or a very large extent about skills shortages


of CEOs are investing in upskilling their workforce in priority areas

We can help

Identify skills gaps and mismatches

Assess current and future business needs. Identify the size and nature of an organisation’s skills gaps and mismatches, where to start and what to prioritise.

  • Define future workforce and understand the possibilities available from automation
  • Assess current workforce capabilities
  • Understand the organisational culture
  • Identify skills gaps, mismatches and role adjacencies
  • Validate the case for change

Build a future-proof skills strategy

Build strategic plans to deal with the skills gaps which have the most impact on delivering business value.

  • Rapidly review and refresh upskilling strategy
  • Make inclusion a priority
  • Improve effectiveness of learning organisation & tech
  • Test strategic alternatives and scale best-performing programmes

Lay the cultural foundation

Use culture as the bedrock of an organisation’s upskilling efforts.

  • Create a cultural shift and the right behaviours
  • Inspire citizen-led innovation
  • Nurture physical vitality and mental wellbeing

Develop and implement upskilling

Create and deploy programmes which harness the organisation's culture and use key behavioural economics principles to deliver the right learning experience and rapid results.

  • Create buy-in and align rewards and incentives
  • Harness free time for learning
  • Design for an engaging learning experience
  • Build digital understanding
  • Focus on targeted personal transformation journeys
  • Deliver effective training

Evaluate return on investment

Measure the return on investment from upskilling programmes.

  • Measure Return on Learning investment
  • Track Employee Engagement
  • Benchmark the L&D function


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Zia Paton

Zia Paton

Partner - Consulting Leader, PwC Trinidad and Tobago

Tel: 1 868 299 0704, Mobile: 1 868 390 6218