Client Satisfaction Survey

Required fields are marked with an asterisk(*)

Thank you for taking the time to complete this survey. We would like you to consider each question and tell us how PwC performance of the named service measured against your expectations. Please indicate your views by checking the relevant box using the range from ‘exceeded expectations’ to ‘did not meet expectations’. It can be valuable to pass on your feedback to the assignment team responsible for serving you. However, if you wish that your comments remain confidential and not be forwarded to the team, please select Yes in the related field below. Thank you, again, for your time and feedback. It is greatly appreciated!

Remain confidential

Company name*

Assignement*

Completed by*

Position*

Date*

1. Assignment Management: To what extent did PwC meet, exceed or fall short of your expectations in...

a) agreeing with you in advance on what we were going to do?

b) keeping you sufficiently informed of progress?

c) meeting the deadlines?

Comments

2. Relationships and Communications: To what extent did PwC meet, exceed or fall short of your expectations in...

a) understanding your business?

b) dealing with any issues openly and quickly?

c) the clarity of our communications?

Comments

3. Overall Performance:

a) How did PwC perform on this assignment?

b) Would you make use of PwC's services in the future?

c) Would you recommend PwC to other potential buyers of our services?

Comments

4. Please rate, relative to your expectations, up to three people from PwC you had the most contact with during the assignnment.

Name

Rating

Comments

Name

Rating

Comments

Name

Rating

Comments

5. If you had to pick one or two things which would most improve the quality of our service to you, what would they be?

6. Please add any additional comments, positive or constructive, you believe would be helpful to us.

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