Improve business performance

Customer analytics

Clients have more access to more data about your customers than ever before. But how can it help you?

We can support you in accessing greater insight through listening to social media conversations, taking advantage of mobile devices as sensing platforms, and mining the details from CRM systems. By understanding how your customers behave, you can do things like:

• Understand you customers better and make more effective decisions about how to serve them.
• Understand what your customer’s think about you through e.g. sentiment analytics.
• Optimise your pricing models.
• Improve product adoption in new and existing markets.

Operational efficiency

Two thirds of businesses plan to cut costs over the next 12 months. But less than 30% of programmes hit their targets. And less than a fifth demonstrate sustained benefits over three years.

We work with clients to take cost out of their businesses and make it sustainable, without hurting customer experience or the ability to innovate and grow.

We can help you:

• Use data to find the potential to tighten up processes, reduce errors, and cut external spending.
• Use analytics to highlight patterns that show wasteful or inefficient processes.
• Make change stick, by delivering data and performance measures to the right people at the right time and set up the incentives for people to act on it.

Finance effectiveness

Finance functions are transforming, improving business results by investing in commercial insight, spending less time on transactional work, and running at lower costs. The best performers spend 20% more time on analysis (rather than data gathering) and run at 36% lower cost.

Data and analytics are fuelling this change. Advances through the cloud, artificial intelligence, and robotic process automation, if properly applied, can free up time for your finance professionals to create and deliver value across the organisation.

People management

Businesses already a lot about their people and there is potential to know even more. This gives you an enormous advantage to generate previously untapped and meaningful insights.

People analytics is changing the way companies think about everything from attracting and developing talent, to employee engagement and retaining.

We offer a broad range of services, from benchmarking to advanced analytics and comprehensive workforce surveying. These are all backed up by unique proprietary data sets. We’ll help you take the guesswork out of your most important workforce decisions.

Risk and compliance analytics

In compliance, implementing and tracking regulatory changes are the two greatest challenges faced. Further to this, compliance often lacks confidence in the metrics tacked, especially when compliance professionals don’t have access to key data to help manage risks.

With pressure on regulators and management to identify new risks earlier and take more effective action, we can help you to:

• Improve data management and create detailed audit trails, have more efficient case management, and produce more accurate reporting.
• Identify operational efficiencies, cut manual testing, and find potential cost-savings.
• Create dashboards, monitor operations, and give real-time insight.
• Reduce the risk of fines and sanctions and protect against reputational damage.