Digitise your business with Microsoft Dynamics 365, Business Central, and PwC

Align your people, data, and processes

From sales and service to finance and supply chain, simplify your business for faster results.

Truly understanding your customer is essential to compete in today’s highly personalised environment. Your operations need to be connected with your financial systems to uncover insights that link you with your customers.

Together with Microsoft Dynamics 365 we will help your business become more agile and adaptable to a changing customer landscape, while innovating to connect in more useful ways. Our deep industry expertise combined with the power of Dynamics 365 helps standardise, simplify, and automate your business process while delivering data-driven insights.

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PwC Enabled Over 210,000 Employees with Microsoft Copilot: A

PwC and Microsoft are reshaping what’s possible with AI at enterprise scale. With more than 210,000 people globally enabled on Copilot, over 40 million Copilot actions in six months, and more than 15 petabytes of data migrated across 130+ countries, PwC is demonstrating what real AI-led transformation looks like.

How can you achieve more with Microsoft Dynamics?

Equip yourself with the right tools and stay agile to your business needs.

Enable supercharged CRM-based sales

Empower your sales teams with insights and context to close deals quickly, offering a comprehensive view of the customer.

Enhance your financial operations

Shift from reactive to predictive operations using automation, artificial intelligence (AI), the internet of things (IoT), and machine learning (ML).

Strengthen your supply chain for efficiency

Navigate supply chain complexities with real-time visibility and insights across your logistics network.

Tailor your customer engagement

Connect with customers at every stage of their journey through personalised messaging across channels.

Reveal valuable customer service insights

Provide tailored customer service in the field, informed by consumer history and preferences.

Dynamics 365 delivers immediate impact and adaptability across your organisation, while we tailor your transformation to meet your industry’s unique challenges

Start your business transformation

Act, adapt, and innovate across your organisation with Dynamics 365.

Improve financial decision-making
Delight your customers with tailored experiences

16% of CFOs are concerned about the increasing costs of doing business.*

Here’s how to automate your operations and drive growth:

As businesses evolve to meet customer demands, they often outgrow their legacy ERP systems, leading to efficiency challenges and disconnected systems. The pressure on finance to achieve more with less is greater than ever. Financial scorekeeping is no longer the core responsibility. Successful finance teams must act as strategic business partners, leveraging insights from ERP combined with advanced analytics and predictive modelling.

Following a private equity buyout, a multinational technology company needed a consolidated view of its business across 18 countries while refining its finance, procurement, and supply chain processes. We developed and executed a finance transformation project for the CFO’s office, retiring legacy platforms, connected front and back-office systems, and deploying Dynamics 365 Finance & Operations. They immediately saw a 40% reduction in monthly close cycles and a 25% reduction in the number of accounts.

Traditional linear supply chains create blind spots, knowledge gaps, and lack real-time reporting. Break down those barriers and create a dynamic, adaptive, and connected supply chain ecosystem with built-in intelligence and automation. Transform your supply chain into an intelligent, digital ecosystem that supports proactive decision-making across operations and your entire organisation.

With our food and beverage ready solution, a national food manufacturer accelerated their digital transformation roadmap. They simplified and standardised over 15 siloed business operations, while automating outdated processes. The tailored deployment of Dynamics 365 reduced excess inventory across their supply chain by 11%, cut operating expenses by saving over 1,000 hours per month in eachfacility, and reduced production cycle time by 23%.

39% of CMOs want to prioritise customer experience, personalisation, and loyalty.*

Unlock the power of your customer relationship management platform.

Gaining market share requires extending your brand beyond a few products. But siloed IT systems can hinder a unified view of your customers, leading to service challenges and dissatisfaction. To expand your market presence and product range, connect your reporting capabilities across your organisation.

A customer relationship management (CRM) system should align marketing and sales, yet underutilised capabilities can result in weak lead-generation, reduced engagement, and revenue loss. A comprehensive view of your customers and centralised data standards enhance account management and insights.

The quality of your data determines the quality of your outcomes. By updating or adding a CRM system to your tech stack, you gain a deeper understanding of your customers, enabling your sales teams to ahchieve better results.

A complete view of your customers allows for personalised journeys, a key element of a successful marketing strategy.

Trust in our experience

100%

Success rate.

+2,500

Microsoft engagements delivered.

750+

Microsoft clients served globally.

1,500+

Global Microsoft Dynamics consultants.

What we bring to to your digital transformation journey

We’ve been part of Microsoft's top 1% of Business Application Partners for five consecutive years.

We’ve achieved all 18 Microsoft Gold Certifications, covering
Azure, Cyber Security, business applications, and the modern workplace.

Recognised as a Magic Quadrant™ Leader for data and analytics service providers
by Gartner® in 2021 (Source: Gartner).

Positioned as a Major Player in IDC MarketScape for Worldwide Microsoft Implementation Services 2021
(Source: Doc # US46733621, May 2021).

Positioned a Leader in Worldwide Cloud Professional Services
by IDC MarketScape 2020
(Source: Doc #US45439120, April 2020).

*Every PwC Dynamics project to date has successfully gone live.

Combined with the power of Microsoft

Microsoft is a Leader in The Forrester Wave™: Sales Force Automation Solutions, Q2 2021.

Microsoft named a Leader in 2020 Gartner® Magic Quadrant™ for Cloud DBMS Platforms.

Microsoft recognised as a Leader in 2021 Gartner® Magic Quadrant™ for Cloud Infrastructure and Platform Services.

Microsoft Dynamics 365 Field Service named a Leader in 2021 Gartner® Magic Quadrant™.

Microsoft recognised as a Leader in 2021 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms for Microsoft Power Apps.

Contact us

Etienne Falzon

Director, Digital Services, PwC Malta

Tel: +356 7973 6377

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