Adapt to anything - align your people, data and processes

Digitise your business with Microsoft Dynamics 365, Business Central and PwC

From sales and service to finance and supply chain, streamline your business for faster impact

Really knowing your customer is the only way to compete in today’s highly personalised environment. Your operations must be united with your financial systems to uncover insights that connect you with your customers.

Together, PwC and Microsoft Dynamics 365 will help your business be more agile and adaptable to a changing customer landscape, while innovating to connect in more meaningful ways. PwC’s deep industry expertise combined with the power of Dynamics 365 helps standardise, simplify and automate your business process while delivering data-driven insights.

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PwC and Microsoft: Creating lasting business outcomes

Transformative cloud technology and trust: the solution to the world's most complex problems. See how companies across industries like the Open Source Imaging Consortium, ZF and Wesleyan are working with PwC and Microsoft to solve their most important challenges.

How can you accomplish more with Microsoft Dynamics?

Get the right tools and stay agile to your business needs

Enable supercharged CRM-based sales

Provide sales teams with the insights and context to close deals quickly with a 360 view of the customer.

Build a resilient supply chain for efficiency

Overcome supply chain complexity and inefficiencies with real-time visibility and insights across your logistics network.

Uncover exceptional customer service insights

Deliver personalised customer service in the field based on consumer history and preferences.

Streamline your financial operations

Transform operations from reactive to predictive with automation, artificial intelligence (AI), the internet of things (IoT) and machine learning (ML).

Personalise your customer engagement

Engage customers at every step of the journey with personalised messaging across channels.

Dynamics 365 delivers immediate impact and flexibility that extends across your organisation...

while PwC personalises your transformation to your industry and business challenges

Finance and Operations, Talent, Retail, Sales, Marketing, Customer Insights, Field Service, Project Service Automation,

Start your business transformation

Act, adapt and innovate across your organisation with Dynamics 365

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16% of CFOs are concerned about the increasing costs of doing business.*

Here’s how to automate your operations and drive growth:

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As companies evolve to meet growing customer demands, they can outgrow their legacy ERP systems, leading to efficiency challenges and disconnected systems. The pressure on finance to do more with less has never been greater. Financial scorekeeping is no longer the core responsibility. Successful finance teams must operate as strategic business partners, bringing insights gleaned from ERP coupled with advanced analytics and predictive modeling.

Sunset, modernise and scale

After a private equity buyout, a multinational technology company needed to deliver a consolidated view of its business across 18 countries while optimising its finance, procurement and supply chain processes. PwC developed and executed a finance transformation project for the office of the CFO that sunsetted the legacy platforms, integrated front and back office systems and deployed Dynamics 365 Finance & Operations. They immediately realised a 40% reduction in monthly close cycles and a 25% reduction in the number of accounts.

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A traditional linear supply chain creates blind spots, gaps in knowledge and lacks real-time reporting information. Bring down those walls and create a dynamic, adaptive and connected supply chain ecosystem with built-in intelligence and automation. Help transform your supply chain into an intelligent, digital ecosystem that helps drive proactive decision-making across operations and your entire organisation.

Unify, standardise and streamline

Guided by PwC’s Food & Beverage Ready Solution, a national food manufacturer was able to accelerate their digital transformation roadmap. They streamlined and standardised over 15 siloed business operations, while simplifying and automating outdated processes. The customised deployment of Dynamics 365 reduced excess inventory across their supply chain by 11%, reduced operating expenses by saving over 1,000 hours per month in each of their facilities and cut production cycle time by 23%.

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39% of CMOs want to prioritize customer experience, personalization and loyalty.*

Unlock the power of your customer relationship management platform.

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Customer Service

It's hard to gain market share if you’re unable to extend your brand beyond a few products. Siloed IT systems can make it more challenging to have a single view of the customer—likely leading to poor customer service and high customer dissatisfaction. In order to grow market share and product offerings, integrate your reporting capabilities across your organisation.

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A customer relationship management (CRM) system is meant to bolster marketing and sales alignment, but if its capabilities aren’t being maximized fully, it can lead to immature lead-generation processes, reduced sales engagement and potential revenue loss. Having a complete view of your customers and centralized data standards allows for better account management and insight.

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Poor data in, poor data out. By updating or adding a CRM system to your technology stack, you can better understand your customers, your sales teams can drive better outcomes and everyone can have access to transparent information. Having a full view of your customers in order to send them on personalized journeys is one element of a powerful marketing strategy that drives results.



Have confidence in who you’re working with



What PwC brings to your digital transformation

  • Achieved Inner Circle for Microsoft's top 1% of Business Application Partners for 5 consecutive years
  • PwC has attained 18 of 18 Microsoft Gold Certifications
    Across Azure, Cybersecurity, Business Applications, Modern Workplace
  • PwC named a Magic Quadrant™ Leader for Data and Analytics Service Providers
    By Gartner® 2021, Source: Gartner
  • PwC positioned as a Major Player in IDC MarketScape for Worldwide Microsoft Implementation Services 2021
    Source: Doc # US46733621, May 2021
  • PwC positioned a Leader in Worldwide Cloud Professional Services
    By IDC MarketScape 2020
    Source: Doc #US45439120, April 2020

*Every PwC Dynamics project to date has successfully gone live

Combined with the power of Microsoft

  • Microsoft named a Leader in The Forrester Wave™: Sales Force Automation Solutions, Q2 2021
  • Microsoft named a Leader in 2020 Gartner® Magic Quadrant™ for Cloud DBMS Platforms
  • Microsoft recognised as a Leader in 2021 Gartner® Magic Quadrant™ for Cloud Infrastructure and Platform Services
  • Microsoft Dynamics 365 Field Service named a Leader in 2021 Gartner® Magic Quadrant™
  • Microsoft recognised as a Leader in 2021 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms for Microsoft Power Apps

Contact us

Michel Ganado

Michel Ganado

Digital Services Leader, PwC Malta

Tel: +356 2564 7091

Etienne Falzon

Etienne Falzon

Senior Manager, Digital Services, PwC Malta

Tel: +356 7973 6377

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