Troubleshooting Application Process

Steps to follow when encountering issues with the recruitment app

I cannot move to next page

When filling in the application form, you will need to fill in the fields especially those marked with an asterisk (*) and fill them correctly for you to move on to the next page. If you are not able to move to the next page, it is possible that you have missed a field or have filled it incorrectly. Please scroll up and down the particular page and you will see the error highlighted in red. Fill it in correctly then move to the next page.

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I cannot submit my application

Once you complete filling in the application form, you will move to the final page. You will either be allowed to click submit or there will be a note informing you which areas you have not filled in correctly. Click on the specific areas to go back to the specific page with errors and fill in correctly. Once all the errors are corrected, you will be able to submit your application.

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I'm unable to fill in the dates or telephone numbers

Please click on the small calendar icon beside the space to be filled and click on the desired date. Use the arrows on your right and left of the year, month etc to navigate.

Please use the suggested telephone number format in order to fill in your telephone number correctly.

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Do I have to create a home page to login

No, you do not have to create a homepage. However, creating a home page with log in details enables you fill in the application form half way and go back into the system (with your login details) to complete the process later. Please write down your login details so that you do not forget them.

Once you create a homepage, you will get an email from which will direct you to the application page. You will need to check your inbox for this email in order to proceed with the application from your homepage. If you do not find it in your inbox, please check your junk mail or spam mailbox.

You can however go straight to the application form by ‘skipping login’. If you select this option, you will need to fill in the application at one go/in one seating. If you close the system, you cannot go back to continue where you left and will need to start afresh.

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Completing the application

To complete your application, you need to click on the SUBMIT button. Once this is clicked, you will see a pop up saying that your application has successfully be submitted. You will also receive an email from confirming that your application has been received

If you are not able to click on the submit button, you may still have some fields that you have not filled in correctly. Please go back to the previous pages and look for any errors (error fields highlighted in red) and fill them in correctly then proceed.

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Contact us

Camilla Kabagyema
Human Capital
Tel: +250 (0)252 588203/4/5/6

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