In many ways, the world’s future – as previously envisaged or forecasted, which most analysts expected to manifest in 2025, 2030, and in some cases 2050 – has become (or is fast becoming) our present; what many are calling the “new normal”. The novel Coronavirus has impacted every facet of our lives; healthcare, education, trade and commerce, hospitality, banking and financial services, government services etc. In most cases, the world had not fully passed the future-proof readiness test at first instance.
In its recovery and seeking to return life to normalcy, the world has reduced physical contact among humans and retreated into a virtual world. Now, more than ever in the world’s history, there is almost no process or service that can be completely executed without leveraging a digital platform, and banking is no different.
In Ghana, at the early stages of the pandemic in March 2020, the government outlined measures to restrict movement and reduce non-essential physical contact between persons. The aim was to accelerate a “flattening of the curve”, delay and lower...
Country Senior Partner, PwC Ghana
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