PwC Israel’s WalkMe Global Center of Excellence

PwC Israel Technology Consulting team offers a broad range of services. We pride ourselves on not just being experts in the technology we implement but on being the trusted advisor to your business as well.

This means we are committed to designing the solution that fits your business, based on industry knowledge and best practices.

We will draw on our broad industry knowledge and experience to challenge your thinking and ensure you receive the best solution to your problem.

Professionals: Our knowledge of business processes and technology
enables us to best design the adoption plan and it’s execution

Certified: Our team was selected by WalkMe to implement WalkMe on their internal systems

Best fit: We work with WalkMe clients around the globe, tailor to their time zones and timelines and fit to their exact WalkMe need

Hypercare: We don’t just deliver and leave. We’re are fully committed to your end-to-end  adoption journey

Change management: Our technologists are all certified and comprised by WalkMe's experts and different platform professionals

Our methodology 

Our approach unapologetically brings together technology platform (CRM, ERP, business applications), change management and WalkMe leaders to the table. This ensures the WalkMe deliverables work for the DNA of how your business operates, whilst accounting for the complexity of your technical ecosystem. 

The decision to incorporate the above listed leaders in our WalkMe projects was not taken lightly. It was made on the premise that even the best WalkMe problem solvers are limited, if they don’t have deep familiarity with high-level and detail design of business systems or have proven change management experience. 

But pure technical capability would not suffice when solving a human adoption challenge. Hence, our methodology is driven by five key change management principles: 

1. People are different. Be it there digital literacy or their willingness to adapt. Our adoption strategy needs to address these different needs to empower your broader teams to succeed.
2. People expect technology to be easy to use. Place your users’ experiences first. Technical functionality and features are secondary. 
3. People follow leaders. Do what you say if you want others to follow it; model the behaviours and communicate the changes. We identify key stakeholders and work to ensure their expectations are met to ensure buy-in. 
4. People get bored. Interest waivers, especially if your past transformations have hit roadblocks. Our fresh approach focuses on not just meeting objectives, but making the adoption fresh, fun and personal. 
   
5. People don’t change overnight. The adoption journey truly takes off post-go live, PwC enables you to measure a broad range of analytics to continuously measure and optimize for success. 
   

If you’re ready to take your business to the next level, through a ERP platform adoption that actually works, and how it  factors in your people and processes, give us a call.