Enhancing financial inclusion through personalised credit solutions

  • Blog
  • 1 minute read
  • August 07, 2026

Financial inclusion remains a major challenge across many markets, with millions of individuals and small businesses still unable to access affordable formal credit.

Two professional women in a meeting

One of the biggest barriers is the high cost of borrowing. Traditional lenders often price credit using broad risk categories, limited credit history, or conservative assumptions about underserved customers. As a result, many borrowers are either excluded entirely or offered loans at very high interest rates.

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Lyndon Lane-Poole

Lyndon Lane-Poole

Consulting & Risk Services Leader, PwC Zambia

Tel: +260 (211) 334000

Mutinta Mukuyamba

Mutinta Mukuyamba

Manager, PwC Zambia

Tel: +260 (211) 334000

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