Let us help you build trust in your food
The Food Trust Program was conceived with the aim of supporting companies in the agri-food sector in the process of enhancing the distinctive characteristics of their products, following their entire life cycle - from the origin to the consumer's table - without interruption in the supply chain and in the broader perspective of sustainable ESG development - environmental, social and governance.
Build trust in society and solve important problems
In recent years, customer propensity to purchase a food product has undergone a radical change. If the price has long been the main element of competition and an effective discriminant, for some time now there has been a growing attention towards other factors, such as overall quality and – new major entry – sustainability.
Growing attention to such issues ushers into the direct proportionality between trust in the product (or in the brand) and the propensity to purchase it. In addition, this is a topic to which especially younger generations are highly sensitive.
consumers prefer sustainability-conscious products/brands
consumers avoid the use of plastic
of consumers pays attention to the origin and transparency of the supply chain
consumer research eco-friendly packaging
Fonte: Rapporto Coop Consumi, Environmental research 2019 by LEXIS
A deep integration of the supply chain allows to consider all issues pertaining to sustainable development in a different and much more effective way. The industry of advertising, of course, immediately noticed this fact, as proven by the increasing number of commercials on food supply chain themes. A further signal and demonstration of changing consumer trends.
But is all this enough? How to make slogans distinct from facts?
The UN 2030 Agenda, signed in 2015 by 193 member countries, defines 17 Sustainable Development Goals (SDG) and a total of 169 targets to be pursued in a major programme for Sustainable Development.
In the agri-food sector, the SDGs are expressed in terms of value creation drivers - both material and immaterial - which allow to a clear, precise and complete definition of the added value connected to them.
Detailed knowledge of the actual life cycle of an agri-food product allows portraying its history, fulfilling whatever request to track and trace facts and events.
The application of European or national standards in many situations is often limited to formal compliance with the legislative text. More recently, advertising has ridden the growing demand for information and transparency. It is now clear how generic references to "supply chain traceability" or "frequent checks" are necessary but no longer enough to gain consumer confidence.
What does all this mean, and what does it mean for companies in the sector? What is the commercial value of these practices?
First, an opportunity to distinguish one's product from the mass of competitors – recognisable identity versus commodities – with consequent effects on profitability and image.
In addition, an effective and shared system of supply chain intelligence allows reviewing operating, cognitive and decision-making practices and processes in ways that go beyond the traditional and fragmented scenario, where each actor in the supply chain is a world of its own. In this way, supply chain members can reap various benefits, to the full advantage of the entire ecosystem of companies in the supply chain.
It is also important to underline that, although technology is a fundamental enabler of the integration of the supply chain, the determining factor for the true digital transformation of the integrated supply chain remains the will to redefine the paradigms of cooperation and transparency in commercial and industrial relations between the participating companies.
All this has the ultimate and shared goal of maximizing the collective ability to transform joint data and information into measurable value for the business of each participating company.
Gain complete visibility into the supply chain to ensure its integrity
Increase sales volumes
Anticipating and managing operational problems
Satisfying brand expectations
Demonstrating what has been put in place for sustainability
Best Customer Service
Preventing and mitigating losses caused by fraud
Fully document the history and heredity of the product
Continuous performance improvement
Reduction of complaints
Increasing customer/consumer confidence
Reduction of information asymmetries
The co-operation between all the actors involved and the digital integration of the supply chain make available a very rich and complete information heritage. This results with the possibility of monitoring in real-time a variety of key performance indicators (KPI), no longer limited to the individual company but rather referring to the entire supply chain ecosystem.
This provides participating companies with unprecedented knowledge and a rich representation of the actual performance of the production processes. This, it is possible to share the common knowledge to improve the product and process performance with an integrated approach, applicable not only to operational and production processes but also to the financial aspects that accompany the daily development of the business.
The ability to share this knowledge is very promising for the financial sector; having access to such a privileged view on the performance of the entire supply chain, a bank or an insurance company could consider issues such as credit, risk coverage and supply chain finance in new ways, differing dramatically from the current practices.
The most truly innovative and promising aspects stem from the possibility to facilitate the access to financial services and products for all members of the supply chain, based on its actual integrated performance rather than on the past financial statements of each single member company. All this resolve in a situation which is advantageous for all the players involved in the credit chain, with reciprocal exchanges of value.
The ability to better control an integrated supply chain system, punctually and in greater detail, results in greater possibilities for harmonious business development. Over medium-long term intervals, this capacity results in a substantial difference in the value generated.
Environmental sustainability is linked to the equilibrium situation of the production system, given that an equilibrium ecosystem is implicitly sustainable. Since the interaction between complex systems increases the probability of disturbances and increases the risk of irreversible alterations, it is important to have objective elements to measure the capacity of resilience and response to possible disturbances, anticipating and mitigating the associated risks.
Sustainability, in relation to stakeholders, is configured with the ability to guarantee equal conditions of well-being - safety, health, education, environment, sociality, leisure - equally distributed by classes and gender in an ethical context of operation and partial redistribution of the generated value in the territory.
Economic sustainability is strongly linked to business governance. As such, it concerns and includes every initiative and action aimed at improving both the efficiency and effectiveness of the operational, managerial, organizational and decision-making processes. In short, the whole governance of the business. Measuring the success of an initiative presupposes the definition of metrics and parameters that represent in a complete, meaningful and realistic way both the actions undertaken and the expected and results obtained.
All this will have greater significance if the (non-trivial) job of analysing what really matters along the value chain, where the greatest potential lies, and which elements of the business offer the greatest impact, is done. Proactive companies, carefully research potential initiatives and make public their approach and results, not least for investors, through ESG metrics, CSR reports and Sustainability Reports.
Organic, derivatives and recycling - e.g. unsold mozzarella that becomes smoked provola cheese, animal welfare
Certification and defence of original products, e.g. “bleeding orange” from the Etna Valley
Describing the history of an agri-food product in detail means being able to collect significant information along the entire supply chain and without interruption. This operation, which requires interoperability and information osmosis between companies, cannot be the prerogative of a single component of the supply chain, however relevant it may be. It is therefore necessary to build an integrated and cooperative data collection model that is at the same time sufficiently large, covering as much as possible of the entire supply chain, and sufficiently deep, collecting the maximum information detail functional to the set objectives.
Each organisation active in the supply chain uses IT systems to support its operations, management control and administration. Therefore, a great deal of information and data already exists, even if its circulation is generally limited to the scope of the organisation of origin. It is possible to obtain an effective interoperability of the existing systems through a layer of integration, without requiring modifications to the systems. This offers the possibility of governing all the data that it is useful to acquire and make it common.
To face these challenges, PwC has invested in the creation of a digital platform capable of addressing these issues in the best way. The result is an application architecture of pragmatic interoperability and affordable thanks to the choice of its basic software components. At the same time, it is state-of-the-art for its innovative design of the conceptual ICT architecture.
ValueGo® is the digital platform that enables the integrated supply chain information interoperability model.
Information interoperability and the enhanced value chain data enabled by ValueGo® insist on 4 main phases: