Consulting case studies

Challenge:

•  Due to increased competition and changes in the market our client, a large industrial company wanted to redefine their operating model

PwC's Solution:

We helped the client to define and implement the operating model through:

• Facilitating discussions and benchmarking against similar companies to define the high level model
•  Defining the areas of focus for the detailed design
•  Supported the detailed design and implementation across multiple workstreams

Impact:

•  New operating model in place including:
•  New organizational structure and defined roles and responsibilities
•  Improved interfaces between the parts of the business - SLAs and KPIs defined
•  Clear and aligned management and governance routines