The Banking and Non Bank Industry Survey results aim to provide banking industry stakeholders with an up-to-date and balanced assessment of the sector.
Welcome to PwC Zambia’s 2018 Banking and Non-Banking Industry Survey. We are excited to present findings from a wider pool of respondents this year which, as the title suggests, includes not only commercial banks but non-bank financial institutions (NBFIs) as well.
We have widened the survey coverage to acknowledge the complementary nature of services offered by commercial banks and NBFIs. Together, these institutions provide a significant proportion of the financial products and services accessed by individuals and businesses operating in Zambia. Customers who are unable to transact with commercial banks can often access financial services through NBFIs instead. In addition, the intensity of competition between commercial banks and NBFIs is increasing as both types of institution target the same customer segments with similar products and services.
Partner, PwC Zambia
Tel: +260 (0) 975 835 505
Associate Director, PwC Zambia
Tel: +260 (0) 965 274 967
Risk Assurance Services Leader, PwC Zambia
Tel: +260 (0) 971 027 542