Sidebar: Being aware of industry-specific issues

While most of the issues associated with trust and credibility cross industry lines, some are unique to specific sectors or are more prominent in one sector than in another. Following is an overview of industries most prone to trust-eroding events and the issues that impact them most urgently.

Industry Issues
Financial Services
  • Multiple layers of regulation
  • Regulatory reform
  • Investor demands for increased transparency
  • Online banking and trading
  • Information security
Healthcare
  • Evolving regulations
  • HIPAA and privacy issues
  • Medical records acts
  • PMI (personal medical information) Entertainment, Media, and Communications
  • Digitalization
  • Records management
  • Changing advertising models
  • Audience measurement
Technology
  • Impact of digitalization on business models, operations, systems, and people
  • Cloud computing
  • Software-as-a-service
  • Virtualization
  • Data security
  • Social networking
  • Software releases
  • Auto migration
  • Potential additional regulation
Utilities
  • Regulation
  • Environmental
Automotive
  • Product safety
  • Consumer confidence
Pharmaceutical
  • Supply chain optimization
  • Distribution
  • Product shelf life
  • Increased transparency demands