Building trust in your RPA and Intelligent Automation: governance is key

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Transforming Risk into Confidence podcast series

In this episode, Jenna Switchenko joins Kevin O'Connell to discuss how critical it is for organizations to maintain proper controls and governance when implementing robotic process automation (RPA) and intelligent automation to scale.

We discuss the following questions:

0:32 - What are we seeing broadly from an adoption and use perspective of RPA?
1:15 - What should we be concerned with when thinking about scaling my RPA tools in the organization?
3:57 - How would you recommend introducing bots and their controls into SOC reports?
4:44 - What are the pros and cons of hybrid governance models and federated governance models?
6:34 - What are the risks associated with the creation of citizen-led automations?
9:40 - What are some key takeaways around managing RPA and intelligent automation risks?

About our moderator

Kevin O'Connell serves as PwC’s Trust and Transparency Solutions Clients and Markets Leader. A leading specialist in SOC 1, 2 and 3, and other third party assurance and internal controls reporting, he has over 25 years of experience providing services to our largest financial services clients designed to identify, assess, and manage complex risk and control issues across the enterprise – whether they are strategic, financial, systems, or operational in nature. Kevin also serves as the US Risk Assurance Asset & Wealth Management Sector Leader. Leading the growth agenda for the sector, he has created and launched an AWM business program resulting in the development of PwC’s professionals and consistent delivery of the highest quality service to our clients.


About our guest

Jenna Switchenko is a Director on the Digital Risk Solutions team within PwC’s Risk Assurance Practice. She is a firm leader in Intelligent Automation risk, controls & governance. Jenna assists clients with risk management related to the implementation of emerging Intelligent Automation technologies & digital transformation of risk, compliance & internal audit functions.


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Kevin O’Connell

Kevin O’Connell

Trust and Transparency Solutions Clients and Markets Leader, PwC US

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