In this episode, we talk about robotic process automation (RPA) and artificial intelligence (AI) in the context of PwC's Intelligent Automation Framework. Ryan Martin and Jennifer Lendler join Bob Clark to discuss some of the exciting uses companies are finding for these technologies and break down the risks and challenges that accompany these emerging technologies in the real world.
We discuss the following questions:
0:57 - What are the differences between robotics, artificial intelligence and machine learning that CFOs and clients are hearing?
4:24 - What are some of the more exciting use cases seen at clients and out in the market for RPA?
6:54 - What is happening in the marketplace around AI and other advanced technologies?
9:04 - What are some of the challenges and basic lessons learned with employing an intelligent automation framework around RPA seen in the market?
12:28 - What are some of challenges and risks with organizations and the deployment of AI?
16:17 - What is exciting about the potential for automation in the future?
Based in Philadelphia, Bob Clark is PwC’s Digital Risk Solution Market Leader and leads the development of tools, methodologies, marketing and training for governance, risk and compliance solutions across large business applications. Platforms include SAP, Oracle, PeopleSoft, Salesforce, Workday and other business enabling applications. Bob leads our efforts in developing and implementing risk and control based analytics and solutions, to help clients proactively manage business and technology risks and compliance.
As the Intelligent Automation Leader for the Risk Assurance practice, Ryan Martin leads the team focused on the control of automation by enterprise risk and control functions, and optimizing risk and control activities through automation. These services span the use of automation from robotics process automation (RPA), machine learning (ML), and artificial intelligence (AI).
Jennifer Lendler is a Managing Director in the Digital Risk Solutions practice at PwC, where she leads the Risk Assurance Innovation Center of Excellence Emerging Technology Solutions efforts, developing and accelerating capabilities and solutions using AI, blockchain and IoT. Jennifer is a patent‐holding inventor in the field of optimization algorithms and is a relentlessly curious visionary in data and analytics, AI, blockchain and IoT. She helps clients in their application of various emerging tech throughout the finance, technology, healthcare, supply chain, consumer products, hospitality and gaming sectors.