Learning analytics

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What happens three months after employees take a training course?

Do you know which of your training and other L&D activities are most effective? Can you identify which programs directly correlate with employee success? Or which classes are completely irrelevant to meeting your organization's goals? With the right information, you could target L&D investment toward activities with the highest value, clearly demonstrating the ROI on each program. PwC's Talent Analytics and Predictive Services can help.

Learning Analytics lets you link development activity with business outcomes.

Some programs really are better, but you won't find out from the evaluation forms.

In an economy where resources are particularly constrained, L&D executives are under more pressure than ever to demonstrate their value. But which training activities and technologies really offer good value? We’ve moved beyond the days of in-person classes, CDs and workbooks. From wikis and Massively Open Online Courses to podcasts and augmented reality, information delivery channels are changing. And the very content itself is changing, as employees need different skills to succeed in a digital economy. In this volatile environment, L&D executives must be able to answer some pointed questions from their peers:

  • Which training need is likely to yield the best return on investment?
  • When should I use each delivery media?
  • Which media works best with specific workforce segments (e.g. new hires, sales force, senior leaders)?

Learning Analytics can answer these questions and more, by applying statistical methods to find the hidden correlations in the HRIS data that you already have. We create, test and refine hypotheses to determine which techniques really matter. We then present the information in a simple, visual format that allows you to take concrete action on the results.

Once you know which programs work, and who is benefitting, you move beyond incremental improvements. In fact, in many organizations, Learning Analytics is already making the L&D function more accountable by transforming the very way it operates. The result: better business outcomes, and specific savings opportunities in people, processes, and technology.

Our Learning Analytics services are part of a bigger picture.

Our Learning Analytics services complement other PwC talent analytics and predictive services programs by extracting insights from your HR Big Data. We use advanced statistical techniques to find the hidden patterns, so you can anticipate rather than react. From surveys and benchmarking to predictive services and people analytics strategy, we help our clients make fact-based decisions about human capital, creating meaningful change for employees, teams, and entire organizations.


We would love to learn more about you—and learn how we might be able to help. Take the next step: click here to start a conversation.

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Nik Shah

People Analytics Leader, PwC US

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