People Analytic Apps: Workforce Surveys

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How can we improve employee engagement for better business outcomes?

The challenge today

Organizations need to make strategic workforce management decisions based on employee feedback in order to increase the talent of their people, their work experience, and their impact on performance.

The impact of analytics

Employee engagement surveys serve as a powerful tool to help organizations motivate and retain their people and, in turn, drive customer satisfaction and business performance.

The bottom line

Organizations with an employee engagement survey program have engagement levels 10% to 30% higher than those without surveys in place. This results in increased employee performance and better outcomes for the business.

How can we reduce employee attrition and retain top talent?

The challenge today

Unwanted employee turnover is expensive, and causes shortfalls in knowledge, productivity, revenue, and customer relationships. It also causes the organization to lose momentum while searching for qualified replacements.

The impact of analytics

Exit surveys provide honest, reliable, and actionable data that helps identify issues that drive employees to leave, while helping leadership and managers to develop action plans to turn things around.

The bottom line

Preventing as few as 10 losses could save at least $100,000 in new hire costs, and helps avoid the adverse effects on work quality and customer satisfaction. Alumni re-recruitment programs reduce costs by recruiting desirable former employees.

How can we better engage our new hires and foster an environment for productivity?

The challenge today

Many companies have added programs to help new employees acclimate and fit in with the company culture in the early weeks and months on the job. However, they often fail to assess the success of those efforts.

The impact of analytics

Onboarding surveys provide results segmented by demographics and job roles, allowing the organization to develop action plans that enhance onboarding and help build long-term performance and retention.

The bottom line

Recruiting employees costs considerable time and money. A strong new hire program can help an organization find, keep, and engage top performers, while reducing the risk of early turnover.

Where are we missing opportunities to improve our customer experience?

The challenge today

Most companies rely on what they think their customers want. Growth comes from truly knowing your customers. A crystal-clear understanding of what they want, need, and value most can point the way to competitive advantage.

The impact of analytics

Surveys allow the company to assess the ease of doing business and analyze return on investment. They can delve into loyalty to understand repurchase intentions and gather feedback about functional areas.

The bottom line

Listening to the "voice of the customer" can help turn detractors into promoters. Armed with the right information, a company can make more effective business decisions.

Contact us

Nik Shah

People Analytics Leader, PwC US

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