In PwC’s first-ever Global Crisis Survey, we heard from 2,084 senior executives in organisations of all sizes, in 25 industries, and across 43 countries — for a total of 4,515 crises analysed overall. What we found out is game-changing.
We’ve used this data as a springboard to reverse-engineer a successful crisis response. We looked at the companies that self-identified as having emerged stronger from their worst crisis – and compared them to those who did not fare as well.
What did these organisations do differently? What crucial preparedness steps did they take that led to their positive outcomes? Can crisis actually be a positive experience… even one that can yield competitive advantage?
Nearly 60% of CEOs say they are ‘extremely’ or ‘somewhat' concerned about their readiness to respond to crisis, according to PwC’s latest CEO Survey. With threats evolving, the best defense is a crisis-fit plan. But what does that mean?
Instead of trying to prepare for every possible future scenario, have a strategy for the top three to five threats you need to most worry about today. Then back it up with a crisis playbook, a strategic cross-functional response team and workforce training. Find out more about building your crisis confidence here.
PwC’s Crisis Preparedness Assessment is an interactive, web-based platform that objectively quantifies and benchmarks an organization's crisis preparedness. It leverages PwC’s crisis management framework, built from international standards, leading practices and our client experience, to deliver algorithmic analysis of your existing crisis management program, maturity scoring and benchmarking and recommendation roadmapping.
Crises, product recalls, bankruptcy, customer complaints: no business is fully immune to these threats. When claims arise, you need to act quickly—but it can feel like managing a whole new line of business.
PwC’s digital claims management platform consolidates all program-related data in a centralized portal to help you improve claims efficiency, accuracy and transparency.
Internal fraud. Accounting and corruption issues. Global economic collapse. Financial crisis can be wide-ranging and severe.
Your people are the lifeblood of your success. They're also your biggest risk.
Your reputation is fragile. Limit impact by telling the right message, to the right people, at the right time.
War. Famine. Pandemic. We’ll help coordinate the right stakeholders to create a global global response—and minimize the impact.
Cyber attacks. Data loss. Espionage. Technology outages. We’ll help you prepare, respond, recover—and grow stronger.
Supply chain issues. Infrastructure failures. Product recalls. Known, unknown or unforeseen, we’re by your side.
Sanctions. Regulatory requirements. Unforeseen legal action. We’ll help you stay updated, avoid surprises and deal with complexity.
Partner, Global Forensics Leader, PwC US
Partner, Crisis Leader, PwC Brasil
Partner, Crisis Leader, PwC Canada