Integrating Supply Chains during mergers and acquisitions can vary greatly from industry to industry, but a Golden Rule applies: No disruption in service to the customer. Orders are fulfilled and shipments will continue as promised, product quality will not be compromised, and there will be no deterioration in customer service.
The primary objective during Supply Chain integration is to preserve relationships with key customers and strategic vendors. Being aware of the transaction, customers and competitors will look to realign their strategies to their benefit. In such an environment when rumors are rampant, it is important to maintain supply velocity and manage relationships with strategic vendors during the transition period. A proactive approach is required to retain these relationships and ensure no disruption.
Setting the course for tax integration success requires a disciplined focus on key value drivers: