Integration management office

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Doing deals is risky and too many acquisitions don’t achieve the expectations set for them. Carefully developed strategy too often does not translate into integration success. Converting integration strategy into detailed actions and managing those actions across the combining enterprise is critical for success. A governance structure must be in place to align people, process, and systems with integration objectives. This is the role of the Integration Management Office (IMO).


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Integration Management Office

The integration process

A disciplined process is important for all large and midscale integrations, but the process must be flexible enough to adapt to each transaction’s unique facts and circumstances and evolving needs. The primary purpose of an IMO is to put in place the management structure, people, and processes that match the integration requirements in pursuit of capturing deal value. An IMO accomplishes this by:

  • Defining the integration basics, including the degree of integration and non-negotiables across functions and geographies
  • Coordinating integration activities across the combining organizations through a disciplined and structured approach, including functional and cross-functional workstreams
  • Rolling out the integration methodology and tools, including status reporting and dependency and issue management
  • Implementing a centralized value driver process, including methodology, tools, templates, and a tracking mechanism
  • Identifying issues, decisions, and resource constraints, and escalating to management for resolution
  • Launching key communications and the communication planning process

Contact us

Gregg Nahass

US and Global M&A Integration Leader, PwC US

Chris Cook

Partner, PwC US

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