How do you tell your trust story to customers and other stakeholders?

Transforming risk into confidence

In this episode, Matt Giordano and Michael Zelwin join Kevin O'Connell to discuss the benefits of leveraging integrated assurance to provide third party reporting to stakeholders.

We discuss the following questions: 

0:41 - Why is it important for organizations to have a pulse on their commitment to third parties? 
2:44 - What are the challenges organizations would face in implementing a program to respond to their client and third-party requests? 
4:27 - What are the key aspects organizations should consider when they start to build an integrated assurance program? 
7:57 - How are organizations incorporating technology into their integrated assurance programs? 
10:57 - What are some key takeaways for those looking to create an integrated assurance program?

About our moderator

Kevin O'Connell serves as PwC’s Trust and Transparency Solutions and ESG Solutions leader. A leading specialist in SOC 1, 2 and 3, and other third party assurance and internal controls reporting, he has over 25 years of experience providing services to our largest financial services clients designed to identify, assess, and manage complex risk and control issues across the enterprise – whether they are strategic, financial, systems, or operational in nature. As PwC's ESG Solutions leader, Kevin leads a team of professionals focused on helping organizations implement strategies to improve their ESG reporting and communicate progress to investors and other stakeholders.


About our guests

Matt Giordano is a Partner in PwC's Assurance practice. Matt has over 20 years serving financial services companies with a focus on internal controls. More specifically, Matt has performed numerous System and Organization Controls reports (SOC 1, SOC 2 and General Attest) engagements for custodians, fund accountants, broker/dealers and investment advisers. Matt is a subject matter specialist regarding securities processing/safekeeping and the Investment Advisers Act Rule 206 (4)-2 (“Custody Rule”). Matt has also performed numerous engagements from both and external audit and advisory perspective with a focus on Internal Controls over Financial Reporting (ICFR).


Michael Zelwin is a Director in PwC’s Assurance practice. He is a Certified Public Accountant in the state of New York and has 10 years of experience working for PwC in the accounting profession serving a wide portfolio of well-known, global companies. His clientele includes multi-national global corporate and investment banks, broker dealers, transfer agents, asset managers, investment advisors, hedge funds, payment service providers and technology providers. Michael’s expertise includes: Assurance reporting and consulting supporting SOC 1, SOC 2, customized attestation, Agreed-Upon Procedures, and client readiness assessments, as well as Process & Controls supporting SOX 404, SEC Rule 17a-5, and financial statement audits.

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Kevin O’Connell

Kevin O’Connell

ESG Assurance Leader, PwC US

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