New World, New Skills

Empowering your workforce in the digital age.

May 2 - 5, 2020


How must business leaders prepare their organizations for massive workforce changes fueled by technology, automation, globalization and demographic trends? PwC’s spring Exchange will bring together cross-functional business leaders, luminaries, entrepreneurs and investors to share how they are shaping the future they want for their companies and employees.

Consider these facts:

  • 79 percent of CEOs are concerned about the availability of key skills, people costs are rising, and the ability to innovate is lagging.
  • By 2022, 133 million people across the world are expected to need a new career path due to automation. Each year, in almost every organization, 5-10% of roles will radically change, creating severe skills mismatches.
  • Half of people think governments should take ‘any action needed to protect jobs from automation’. Meanwhile, the largest group of working age people want work stability, but they also thrive on purpose and the opportunity to learn new things. They want opportunities for good work as the notion of work changes.

Business leaders need to get their minds around the implications of these massive shifts in order to enable, empower and unleash innovation in their companies. These shifts are expected to be so significant and far-reaching that businesses will need to rethink the nature, value, and volume of jobs they offer, as well as the overall employee experience.

Where is the workforce headed?

We’ll begin our conversation by understanding the trends shaping the nature of work, the workforce, and the evolving expectations for businesses. Anne-Marie Slaughter, CEO of New America, a think ​and action ​tank dedicated to renewing the promise of America in the Digital Age, and the first female director of policy planning for the United States (2009-2011), will share her perspective for improving the economic security of workers, expanding the investment in and access to education, and encouraging public companies to prioritize long-term value creation.

The fundamental shifts Anne-Marie will talk about will cause angst in many organizations, and society as a whole. At times like these, art can often help us make sense of it all. To get us thinking differently about our “transformation stories” we’ll have John Sviokla, Exchange senior fellow and former chief marketing officer of PwC in combination with Harold O’Neal, acclaimed pianist, composer, storyteller, speaker, and creative advisor on the upcoming Disney movie Soul. Together, John and Harold will walk us through an exercise to help us grapple with change, the underlying tension and emotion it causes, and how we make sense of our stories.

Driven by its purpose – to care for people so they can be their best – Hyatt has taken a unique approach to developing the next generation of hospitality workers, one that moves beyond traditional hiring methods and talent pools. Malaika Myers, CHRO, will share the steps Hyatt took to launch RiseHY, an initiative that connects Opportunity Youth, young people ages 16-24 who are neither working nor in school, with employment opportunities in the hospitality industry. She will share how RiseHY brings together Hyatt’s purpose, the need for a robust talent pipeline and a worldwide societal issue, and gives young people clear pathways to life-long careers.

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Fostering a culture for life-long learning

Because of the forecast shortage of skilled workers, some companies have embraced ambitious programs to grow, develop, and train the workers they need. Other organizations recognize that automation may displace workers, and feel a responsibility to help them secure brighter futures.

Hyatt has blended its commitment to developing its workforce for the future with identifying and training the next generation of hotel workers -- often in short supply in many markets. Malaika Myers, CHRO, is responsible for setting and implementing Hyatt’s global HR enterprise strategy worldwide. She will share how Hyatt has identified its global workforce needs and set about designing career opportunities and training by 2025 for 10,000 young people aged 16 to 24 who are neither in school nor working.

Luke Tate, Managing Director of the Office of Applied Innovation, Office of the President, Arizona State University, has recognized the unique role educators can play in the reskilling of the workforce and reducing the future societal burden of automation and unemployment. ASU has partnered with Starbucks and Uber to train workers for a post-automation future. It has also launched innovative lifelong learning programs aimed at older workers with the expectation that we’ll all need to reinvent ourselves multiple times over our working lives. Luke’s passion is leveraging emerging scientific and technological innovations to expand economic opportunity for middle- and lower-income Americans.

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Upskilling for innovation

To address today’s skills mismatches, 46% of CEOs say their first priority is upskilling the people in their current workforce, empowering them to innovate and take on new challenges. These reskilling initiatives can improve retention, job satisfaction, and can materially affect firm culture.

Employers can reap massive benefits when they provide the training their workers need to innovate. Johannes Evenblij, Senior Vice President of PepsiCo and President of PepsiCo CASA, will share how Pepsi upskills its employees at scale to prepare them for a more technology-enabled future. PepsiCo strives to provide the right resources, while also making time and space for people to learn new things and new ways of working. As employees invest in themselves and bring their creativity and experience to bear, they improve company performance as well. PepsiCo recognizes not everyone will make the transition, but they have powerful examples of those who have.

Companies that succeed in continuing to renew and upgrade their workforces will need to have a culture that supports continuous learning and transformation. Bill McGough, Vice President, NA Digital Transformation, Bayer Crop Science will discuss how to foster this culture at the grass roots level. Bill will share his experience leading a major transformation effort and the lessons he learned in the multi-year process.

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Create a winning combination of people and machines

Some early adopters of disruptive technologies say employee satisfaction will actually increase with further automation. These companies predict they will see high levels of satisfaction because they’re serious about giving their people the tools and pathways to learn new skills. Which jobs, how much to push, and how fast are all factors. One recent Exchange attendee told us he gave a bonus equivalent to six months pay to employees who automated their jobs away. Another said they are trying to phase in automation gradually to ease the displacement of workers with the hopes of finding them other opportunities. We’ll explore some of the automation capabilities on the near horizon, and discuss the optimal path and pace that exists with a people-first approach.

Nancy Hauge, CHRO of Automation Anywhere, operates at the front line of digital workforce transformation, where humans are aided by digital assistants. Automation Anywhere develops robotic process automation software, which can improve the quality of life for employees and unlock their innovation potential while simultaneously automating repetitive administrative tasks. Nancy oversees all "people" functions worldwide, including talent acquisition, communication, total rewards, learning and development, and employee engagement.

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The registration deadline is April 3, 2020.


Division President, PepsiCo North America Beverages

CHRO, Automation Anywhere

Vice President, NA Digital Transformation, Bayer Crop Science

Global CHRO, Hyatt

Composer, Piano Cinema

Chief Executive Officer, New America

Managing Director, Office of Applied Innovation, Arizona State University

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Fellows and PwC Contributors

Premier Experiences Leader, PwC

Chief Product Officer, PwC

Workforce of the Future Leader, PwC US

Managing Director, Emerging Technology, PwC

Managing Director, Silicon Valley Connect, and Exchange Fellow

Senior Scientist, MIT

Author and Managing Director, Devil’s Advocate Group, and Exchange Fellow

East Region Vice Chairman, PwC

Founding Director of the California Institute for Telecommunications and Information Technology

Former PwC CMO and Harvard professor

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Saturday, May 2

11:00 a.m.

Hospitality desk
Mason (2nd floor of the Inn)
1:00 p.m. Pickleball instruction and play
Wilson Lawn and Racquet
1:00 p.m. Golf at May River Golf Course
May River Golf Course 
6:30 p.m. Opening reception
May River Lawn 
7:30 p.m. Welcome dinner
May River Lawn 

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Sunday, May 3

9:00 a.m. Breakfast
Somerset Chapel 
10:00 a.m. Welcome and introduction
Mary Shelton Rose, Vice Chair, PwC
10:15 a.m. Learning and earning in the workforce of tomorrow
Anne-Marie Slaughter, CEO, New America 
11:15 a.m. Break
11:30 a.m. Lunch
Somerset Chapel 
12:30 p.m. Biking 
Carriage House
12:30 p.m. Golf Scramble
May River Golf course
5:30 p.m. Reception
Moore's Landing
7:00 p.m. Dinner
Moore's Landing

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Monday, May 4

8:00 a.m.

Somerset Chapel 
9:00 a.m. Align workforce and business strategy
John Sviokla, Exchange Senior Fellow and Retired Partner, PwC
10:00 a.m. Break
10:30 a.m. Prepare the next generation of workers
Malaika Myers, CHRO, Hyatt
11:15 a.m. Design for life-long learning
Luke Tate, Associate Vice President and Executive Director, Opportunity Initiatives,
Office of the President, Arizona State University
12:00 p.m. Networking lunch
Somerset Chapel 
1:00 p.m. Dive into Virtual Reality
Dan Eckert, Managing Director, Emerging Technologies, PwC
2:15 p.m. Break
2:45 p.m. Upskill at scale
Johannes Evenblij, SVP and GM of PepsiCo Central and South American Food PepsiCo
3:30 p.m. Embrace your digital colleagues
Nancy Hauge, CHRO, Automation Anywhere
4:15 p.m. Summing up the day
Mary Shelton Rose, Vice Chair, PwC
4:30 p.m. Adjourn
6:00 p.m. Cocktail reception 
7:00 p.m. Dinner

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Tuesday, May 5

8:00 a.m.

Somerset Chapel 
9:00 a.m. Develop a culture of continuous learning
Bill McGough, VP, NA Digital Transformation, Bayer Crop Science
10:00 a.m. Closing Remarks
Mary Shelton Rose, Vice Chair, PwC
11:00 a.m. Lunch

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* Times and sequence are subject to change

Montage, Palmetto Bluff: A Classic Southern Escape

Nestled along the scenic May River in South Carolina’s Lowcountry, Montage Palmetto Bluff is set within a vibrant 20,000-acre community between Hilton Head Island and Savannah. The resort encompasses an extensive nature preserve, two picturesque villages featuring Southern-inspired dining options, a riverfront marina and a Jack Nicklaus Signature Golf Course.

Logistics & Details

The standard nightly room rate at Montage Palmetto Bluff  is $459.00 per night + $40 resort fee + 6%tax. All rooms are nonsmoking and both king and double bed categories are available. Check-in is at 4 pm and check-out is at 12 pm. PwC will make your reservation based on the arrival/departure dates you provide. Please do not call the resort directly. 


All participants are responsible for reserving and paying for their own air and ground transportation to and from the Montage Palmetto Bluff. The Savannah/Hilton Head Airport (SAV) is approximately 45 minutes from the resort. All flight itineraries must be emailed to the Exchange team or entered in the registration form by April 3rd.

Sedan transfers from SAV are available for $245.98, one way for up to two passengers and SUV’s are $283.16, one way for up to four passengers. All ground transportation pricing includes tax, gratuity and fuel surcharges. We recommend making all ground transportation reservations 48 hours in advance. If prearranged, you will meet your driver in the Baggage Claim area at the foot of the escalator. The driver will have a sign with the Exchange logo.

You are also welcome to use your own transportation company to make arrangements.

If you are driving or renting a car, The Montage provides valet parking for guests for $25 per vehicle per day.

The weather in Bluffton, SC  is usually sunny and warm during the day, but can be chilly in the evening. Average temperatures range from the mid to low 80s during the day the low 60s at night.

We suggest business casual attire for the general session as well as most meal functions. We recommend you bring a light sweater or jacket for the meeting room. Also plan to bring comfortable shoes (there are many uneven walking surfaces), a hat, and sunglasses. Because of the spectacular scenery, you may also want to pack a camera.



Participants pay for their hotel room charges, airfare, and ground transportation to and from the resort. All sponsored meals, recreation, and program materials are covered by the Exchange. There is no conference fee.

Meeting cancellation

If you have to cancel your trip, please send a notice of cancellation by April 3 to Nic Piner. Nic can be reached at


Your family is welcome and encouraged to join most sponsored recreation and meal functions.

Arrival and departure times:

Please plan to arrive on property by Saturday, May 2, at 11:00 am for early arrivals activities or by 6:00 pm for the official start of the program. The business program ends on Tuesday, May 5 at noon.


May 2 and May 3

Century-old live oaks and serene native landscapes are the backdrop to this 18-hole Jack Nicklaus Signature course. Caddie service is standard—you’ll want to walk the course to best appreciate the beautiful native landscape. This is a par 72/7,171 yard course. Golfers should wear collared shirts, khakis/Bermuda shorts, and spikeless shoes. Sunglasses, hat, and a light jacket are recommended.

May 2

Pickleball is a sport created for all ages and skill levels and combines elements of tennis, badminton, and ping-pong. Whether you are an avid player, never played, or somewhere in between, we hope you will join us Saturday afternoon. We’ll divide players into two groups (inexperience and experienced) so everyone can enjoy this family friendly sport.

Participants should wear loose, comfortable clothing and closed-toe shoes. Sunscreen and a hat or visor is recommended.

May 3

Join us for a leisurely guided cruiser tour where we will cycle past historic architecture and encounter wildlife along the May River. The tour includes stops at the History Center, Conservancy, bird island and duck pond, as well as local shops and a bakery.

Participants should wear loose, comfortable clothing and closed-toe shoes. Sunscreen is recommended and helmets will be provided.

May 4

This activity is designed for spouses and family members of Exchange participants only.

Tucked between Palmetto Bluff and Savannah, and accessible only by boat, Daufuskie Island is a trip back in time, providing a glimpse into a fascinating chapter of Lowcountry history on the ‘undeveloped’ side of the island. We will visit several one-of-a- kind places including the First Union African Baptist Church, the Praise House, Mary Field’s Elementary School (the inspiration for Pat Conroy’s novel, The Water is Wide) and the site of the Bloody Point Lighthouse, as well as artisan studios. We will learn the rich history of the Native Americans, European settlers, the cotton trade, the Gullah people, and the locals who have chosen to make this remote island their home.

Participants should wear comfortable clothes that may get wet, a hat or visor, and sunglasses. Sunscreen is recommended.

Past Exchanges


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Caroline Calkins

Premier Experiences Leader, PwC US

Mary Shelton Rose

Vice Chair, PwC US

Maria Devine

Premier Experiences, Director, PwC US

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Contact us

Caroline Calkins

Premier Experiences Leader, PwC US

Mary Shelton Rose

Vice Chair, PwC US

Maria Devine

Premier Experiences, Director, PwC US