Industry findings: Public sector

The 2017 PwC Digital IQ Survey was fielded between September and November 2016, and it includes 51 respondents in the US public sector and 460 respondents in the US private sector. Representative of this pool, 14% of the leaders we surveyed in the US public sector work in organizations with operating budgets between $500 million and $1 billion, 45% between $1B and $5B, 24% between $5B and $10B, and 8% between $10B and $20B, with the remainder at $20B or more.

The perceived impact of digital is expanding

Although indications are that the US public sector has not yet prepared itself for emerging technologies such as the internet of things (IoT), artificial intelligence (AI), 3-D printing, robotics, and virtual reality (VR), evidence suggests that it is beginning to expand its understanding of digital and recognize that its reach can be enterprise-wide.

Human experience matters

Digital IQ is about peoples’ ability to adapt to change and use digital and emerging tech to advance their organizations’ missions. However, the user experience aspect of new technologies is often overlooked by the public and private sectors alike.

Compounding the problem is a lack of necessary talent in digital skills. More than half of the leaders we surveyed from the public and private sectors peg that gap as a significant obstacle to achieving their digital goals.

Embracing the potential of emerging technology

In 2007, digital was just another name for IT. But today's definition of digital is often all-encompassing, referring to emerging technologies such as the cloud, artificial intelligence, the internet of things, robotics, 3-D printing, drones, and more. Like private sector heads, public sector leaders are just starting to grasp the potential of emerging tech to serve and transform their communities.

Contact us

John Hunt
PwC Public Sector LLP, Principal
Tel: +1 (703) 918 3767

David Bowen
Managing Director, PwC US
Tel: +1 (703) 918 2827

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