Cybersecurity Operations Managed Services

Providing innovative solutions and a 24/7 operational model by leveraging the client's technology investments, processes and tools

A different way of working

Our managed services offer dedicated onsite and remote engineers, analysts and other resources. This “many minds” approach provides both access to cybersecurity subject matter experts and a broader skill set compared to a traditional loan staff engagement or internal staffing. This new approach provides:

  • PwC’s remote support during US business hours, and primarily offered from our US SOC
  • The ability to scale up support as business needs change
  • Overlapping geographic support to meet periods of higher demand

Key elements to effective cybersecurity operations

An integrated approach to cybersecurity operations focused on business outcomes not commodity services.

Service oriented
Cybersecurity operational services with an integrated approach to supporting your day-to-day operations.

Capability enhancements
Programs developed with a focus on continuous improvement.

Service level agreements (SLAs)
Define engagement success factors, valuable milestones, and SLAs upfront.

Our approach to continuous improvement includes a focus on improving the automation of manual processes.

Our pricing model is based on fixed fees and monthly billing, from capability establishment to operations.

How we’re different

  • The leadership team is local, present, and operates as a part of your team.
  • Our balanced, cost-effective operations team includes onsite resources and PwC Acceleration Centers in the US and India. Each Cyber Acceleration Center is staffed with highly experienced consultants, not low-cost outsourcing staff.
  • We integrate with our client’s cyber team to create a collaborative delivery team.

Why it matters to you

  • Collaboration
  • Quality and agility – Controlling our on/near/offshore team mix allows us to make agile decisions in real time. You’ll predominantly interact with PwC US professionals during US business hours. Our highly skilled talent provides you with quality service in every interaction.
  • Drive cost down and increase time efficiencies

Cybersecurity Operations Services solution areas

Identity Governance & Administration / Access Management

PwC's Identity & Access Management (IAM) operational service provides day-to-day operational support to manage, control and certify user access across IAM capabilities. As part of this service, we also provide system stability/health monitoring, perform system enhancements, facilitate access certification campaigns and perform IAM reporting.

Privileged Access Management

PwC's Privileged Access Management (PAM) service supports the day-to-day operations of our clients' PAM solution and related capabilities. Our strong PAM specialists collaborate with our clients to run, maintain, monitor and continuously improve their capabilities across the enterprise.

Vulnerability Management

PwC’s Vulnerability Management (VM) operational service offers end-to-end management of a client's VM program including scanning, analysis, vulnerability prioritization, remediation assistance, reporting, metrics, and technology maintenance. We bring value to this service by helping a client build a VM and Governance Program, along with performing technical integrations with various client systems (e.g., ITSM, CMDB, GRC, SIEM).

High-Volume Security Testing

PwC's High-Volume Security Testing services support the 24x7 delivery of technical security testing at scale. We use a globally consistent delivery model across: intake and scoping; test execution; reporting, QA and metrics; and remediation support. We support a wide range of test types including penetration testing, code reviews and configuration reviews of infrastructure (external/internal), applications (web, mobile, thick), web services, and IoT/OT.

Threat Detection & Response

PwC's Threat Detection & Response operational service provides 24x7 Level 1 (L1) - Level 3 (L3) monitoring and response operations, and technology engineering capabilities. This includes access to PwC's use case library and custom use case development.

High Volume Assessments

PwC’s High Volume Assessments operational service provides assessment-as-a-service completing large amounts of assessment (e.g. TPRM - Third Party Risk Management) per year on-time. Our operational capabilities reflect decades of cybersecurity and privacy experience and leverage a centralized, global service delivery model to provide quality with each assessment performed.

Contact us

Matt Decker

Matt Decker

Director, Cybersecurity, Privacy & Forensics, PwC US

Aidan Lynch

Aidan Lynch

Principal, Cybersecurity & Privacy, PwC US

Dean Spitzer

Dean Spitzer

Principal, Cybersecurity, Privacy & Forensics, PwC US

Chris O'Connor

Chris O'Connor

Managing Director, Cybersecurity, Privacy & Forensics, PwC US

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