AI is ready right now to boost productivity and decision making. Use cases are multiplying, but strategy will determine the long-term winners.
54% of executives say that AI solutions have already increased productivity in their businesses. These leaders are using AI to automate processes too complex for older technologies; to identify trends in historical data; and to provide forward-looking intelligence to strengthen human decisions.
AI is making back office functions, such as tax and finance, do more with less and see into the future. Other AI use cases (PwC has hundreds, in every sector of the economy) include financial planning, medical diagnosis, customised retail offerings, and models of individual customer behaviour. Soon, AI will transform transportation, manufacturing, media, and more.
The place to start is with a business problem. AI will likely be part of the solution, whether for strategy setting, customer experience and care, billing, compliance, procurement, and logistics. Organizations will need measures of ROI that can catch AI’s indirect benefits, such as freeing humans from mundane tasks or improving effectiveness of decisions.
But solving problems is just the start. Long-term success demands an AI-aligned strategy.
Want to win with AI? Let PwC’s experience help align your business strategy with the latest technology. We support all four parts of an AI-inspired strategy reboot:
AI is an embarrassment of riches: it can do so much, across the entire value chain. With PwC’s help, you’ll identify the strategic insights, focus, tools, and talent to harness its power.