How will AI change the future of work?

How AI changes the nature of work and what organizations need to do to prepare their workforce on the impact of a digital future.

The future of work is here: digital, increasingly automated, and augmented by AI. Enterprises, governments, workers, and even parents need to get ready—today.

Will robots steal my job?

The answer is: not for the foreseeable future. But that doesn’t mean that work won’t change. As AI moves from automating simple computational tasks, to augmenting human decisions, to solving problems autonomously in real-world situations, the need for people to work with AI will grow. The need for jobs that algorithms can do will shrink. And the need for a workforce that is continually evolving becomes essential..

Enterprises and governments must understand which skills AI will automate and which AI will drive demand for, then prepare their workforces. That means upskilling some workers to do existing jobs, but with AI; retraining others whose jobs will vanish; and teaching children both STEM skills and a culture of creativity and lifelong learning.

Whether we’re leading organizations or working in them, setting education policy or raising children, we all have to get ready for AI. But AI’s economic boost—over $15 trillion by 2030—will offer many well-paid jobs for those who know how to seize this prize.

How we can help

We’ve crunched the numbers (with the help of AI) and figured out which skills and jobs AI will automate, and which it will augment, in which sector and which country, at what time. We work with clients to

  • create a vision for the bionic organization and a roadmap for when, who, and how to upskill
  • deploy that roadmap through programs to upskill workforces for AI
  • use AI to boost employee recruitment, training, performance, well-being and retention
  • reorganize the organization for the future of work.

That last point is crucial, because employees won’t just need to know how to work with AI. They’ll need to work better with each other and with the AI, since AI’s power and its need for data cross business lines and functions.

PwC’s AI and people management specialists are already helping clients do as we’ve done inside our own ranks: build a workforce that isn’t scared of the future, but is ready to thrive in it.

Anand Rao

Anand Rao

Global Leader of Artificial Intelligence, PwC US

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Michael Baccala

Michael Baccala

Assurance Innovation Leader, PwC US

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Michael Shehab

Michael Shehab

Tax Technology Process Leader, PwC US

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