PwC’s Retail Clienteling Solution, powered by Salesforce, is a cloud-based platform that helps retailers deliver a differentiated, personalized, and seamless experience to their customer. A certified Salesforce Fullforce Solution, it integrates with the hardware and/or legacy applications retailers need to run their business.
The solution delivers a wealth of benefits, including:
Delivering a consistent brand experience by creating an enterprise view of the customer based on transaction history.
Enabling associates to create virtual “fitting rooms” and “look books” of preferred styles, wish lists, or top selling products.
Delivering a seamless experience for customers and associates with omni channel appointment scheduling.
Connecting front office and back office solutions to produce advanced real-time analytics to help unify interactions across channels.
Alleviating training demands and resource intensive onboarding with streamlined processes for user experience and intuitive design.