Retail Clienteling Solution

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Delivering the new retail experience customers expect

PwC’s Retail Clienteling Solution, powered by Salesforce, is a cloud-based platform that helps retailers deliver a differentiated, personalized, and seamless experience to their customer. A certified Salesforce Fullforce Solution, it integrates with the hardware and/or legacy applications retailers need to run their business.

Solution benefits

The solution delivers a wealth of benefits, including:

  • Delivering a consistent brand experience by creating an enterprise view of the customer based on transaction history.

  • Enabling associates to create virtual “fitting rooms” and “look books” of preferred styles, wish lists, or top selling products.

  • Delivering a seamless experience for customers and associates with omni channel appointment scheduling.

  • Connecting front office and back office solutions to produce advanced real-time analytics to help unify interactions across channels.

  • Alleviating training demands and resource intensive onboarding with streamlined processes for user experience and intuitive design.

Contact us

Reggie Walker

Partner, US Chief Commercial Officer; Global and US Salesforce Alliance Leader, PwC US

Ed Basanese

Partner, US Salesforce Practice Leader, PwC US