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Improving healthcare experience with Microsoft

Changing market forces require a new way to create a more patient-centered healthcare system

  • Competitive pressures requiring strategies to acquire and retain consumers for life
  • Operational cost inefficiencies requiring more self service
  • Provider shortages and gaps in access, requiring convenient/accessible care options
  • Value-Based Care models demanding proactive care management and patient engagement

Your one-stop shop for a more connected health experience

With changes in demand and new forms of care, PwC is at the forefront, helping our payer, provider and pharmaceutical clients remain resilient while creating a fulfilling experience for their patients and customers, anticipate and treat needs faster, and improve the precision of treatment.

Solution focus

We provide services from strategy through execution helping to deliver on the vision for a digital engagement platform and bring experience-led transformation across technology, operating model, and business processes. The benefits include:

Reduced operating costs

Better patient outcomes

Data leveraged more effectively

Increased CMS Star ratings

Faster solution delivery

Improved clinician experience

PwC is taking Microsoft-powered innovation and experience to the healthcare sector. Learn more about our healthcare services.

Payer & Provider

Microsoft Dynamics 365 Customer Engagement

Transform your marketing and call center functions leveraging Dynamics 365 CE, with integration into your electronic health record system and use cases tailored to your patient experience journeys.

Power Platform

Automate data collection and aggregation, simplify complex workflows and improve processes, and surface new insights with the Power Platform and Teams for better patient care management and operating effectiveness.

Teams for Virtual Health (Telehealth)

Adapt to new social distancing guidelines while protecting patient privacy with a centralized Microsoft Teams platform that enables team collaboration as well as and patient communication through secure chat, voice, video, and natural workflows.

Behavior Predictor™

Identify, quantify, and address multi-dimensional drivers of health outcomes using Azure machine-learning. Behavior Predictor helps to pinpoint influential determinants of health, quantify the opportunity of interventions and consumer experience investments using analytics, behavioral science and public health expertise. Learn more

Patient Revenue Recapture

Recapture and reschedule future elective visits or procedures to mitigate reduced patient volume. Prioritize queues and targeted engagement, all using Dynamics 365 and Power Platform, with integration to your electronic health record system and patient digital channels.

Pharma & Life Sciences

Risk Command

Address a variety of present and future compliance risks by aggregating and correlating disparate data sets to unlock actionable insights and develop an early warning and monitoring system. Learn more

Microsoft Dynamics 365 Finance & Operations

Drive your organization’s finance agenda forward with mid-market finance transformation leveraging Dynamics 365 F&O, a powerful engine that helps PLS organizations manage financial reporting, regulatory compliance and more.

R&D Acceleration

Enable dynamic and predictive analytics that show relationships in patient data. Outcomes include streamlined clinical trials, identification of rare disease/genomics-based conditions, and R&D services for cure-based development.

Genomics Platform

Streamline the genome sequencing pipeline with an Azure-native solution that helps to speed up vaccination production, personalized therapies, and clinical trials with improved accuracy and at a great velocity.

Supply Chain Optimization

Automate supply chains, stabilize and optimize your demand planning, improve capacity planning and reduce inventory exposure with our innovative solution built on Microsoft Azure, machine learning and Power Automate.

Contact us

Jerry Lewis

Jerry Lewis

Principal, US Microsoft Alliance Leader, PwC US

Ian Bonnet

Ian Bonnet

Principal, PwC US

Deepak Goyal

Deepak Goyal

Partner, PwC US

Kelly Tsaur

Kelly Tsaur

Principal, Health Services Payer, PwC US