PwC worked with the nation’s largest public housing authority to develop a 5-year strategic vision and roadmap for the agency. As part of its plan to preserve public housing, the agency wanted to rethink its relationship with its customers and develop ways to become a more customer-centric agency. The public housing authority was undergoing implementing a large agency-wide CRM (customer relationship management) system and wanted to ensure its organization and processes were aligned.
The PwC team worked with the client to:
A major city public transit authority turned to PwC to launch and manage a Program Management Office (PMO) responsible for managing their multi-million dollar technology project portfolio. The client has embarked on the largest systems implementation project in its history to update and streamline systems and business processes in the Financial, Purchasing, and Human Resources areas. The client acknowledged the risk associated with a program of this size and the need for objective project oversight and management assistance to achieve the business objectives envisioned by the project. Specific goals included reducing the time required to close the financial books, improving inventory turns, streamlining the payroll process, improving paycheck accuracy, reducing absenteeism and time to hire.