Case and correspondence management
One of the greatest challenges the public sectors faces is managing the interaction of people, process, and documentation. Our Case & Correspondence solutions automate these interactions to increase efficiency, responsiveness, scalability while simultaneously improving compliance and auditability.
Social media management and listening
Many agencies struggle with the volume metrics of social interactions; unsure whether to shut it down or wall it off. Our tools and processes enable agencies to interact with multiple social media platforms on an “internet scale” while remaining consistent with Offices of Policy and Communications guidelines, by establishing workflow, business rules, and analytic services.
Digital (web) services
When under pressure to do more with less, PwC has the tools and methods to transform and automate “customer” facing workflows to provide constituent self-service and assisted services, freeing an agencies’ workforce from brute force touch labor to focus on the hard problems that require personal intervention and interaction.
Most public sector communities (employee, inter agency, intra agency, and public-private) interact today over email causing concerns around privacy and records management. Our community solutions puts these interactions into a safe environment without impeding collaboration, which is guided by, and remains compliant.
Teleworkers, mobile workforce, increasing facility costs: the physical agency is shrinking and the virtual agency has emerged; boundaries have become virtual rather than physical. PwC offers the mobile-first application roadmap, solutions, policies, and procedures to enable agencies to become increasingly virtual while protecting their data and employees in an increasingly hostile and diabolical cyber environment.
The IT portfolio has become unsustainable comprised of multiple versions of multiple platforms, middleware, databases, hardware, etc.; millions of permutations creating complexity cost that consumes an agency’s IT budget, and simply moving it to a datacenter, virtual, or on the cloud often has a marginal return on investment. The Salesforce1 Platform can obliterate this complexity - but only if implemented with the proper roadmap and controls. PwC offers the full scope of services to migrate to this environment including the front end strategy and the back-end DevOps processes.