Identity management

Secure Identity Management has become an increasingly important business imperative in the Government


Identity Management (IM) is focused on understanding the current state, challenges, pressing issues, and the future for digital and physical identity, credential, and access management.

To varying degrees, Federal agencies focus on each aspect of the standard IM lifecycle—screening, vetting, clearance, credentials, access management, and continuous monitoring depending on the significance to their operational and mission requirements. These activities emphasize how crucial a comprehensive IM program is for combating external and internal threats.

To meet mounting IM pressures, Federal agencies are seeking more collaboration opportunities within and across government entities, in addition to other domestic, international, and private sector partners, to foster interoperable exchanges and multimodal approaches to enhance IM capabilities. These strategic partnerships support Federal agencies in responding to the evolving IM landscape, while fulfilling missions and balancing other critical business priorities.

To remain agile in responding to enhanced security needs and minimize risks, continuous authentication and monitoring of IM processes must be maintained.


Despite concerted efforts, Federal organizations must anticipate advanced adversaries aiming to circumvent physical and network infrastructure defences. Selecting progressive IM technologies and risk-based process enhancements will reduce reliance on yesterday’s security practices to address today’s threats.

Exacerbated by the prevalence of data breaches, biographical data fraud is also rising. Agencies will need to incorporate more cost-effective biometrics solutions to reinforce multimodal approaches to authentication, which can be integrated into mobile, network, and physical access points to bolster identity validation.

Niche technologies developed by small companies need larger business champions to increase solution awareness, support effective Federal implementations, interoperability, and evolve IM capabilities. 

More traditional IM methods remain fundamental; however, there is a growing need for advanced mobile solutions, enhanced data management and analytic tools to strengthen resiliency efforts and yield efficiencies, especially for field work procedures that minimize operational disruptions. Solutions and enterprise risk management strategy integration is vital.

Identity management solution overview

PwC offers an array of Identity Management solutions and support services across five primary areas.

Data management

  • Data analysis, availability and visualization
  • Common standards for data collection, storage, transmission, and reporting
  • Mobile applications, data storage, and data management

Enterprise risk management

  • Data-driven and continuous monitoring tool development
  • Insider threat assessments
  • Physical & logical system access control assessments


  • Technology acquisition assessment
  • Implementation project management for mobile / digital, Agile, and enterprise architecture efforts


  • Biometrics solution feasibility assessments and cost-analysis
  • Biometrics implementation planning & execution
  • Data analysis and reporting

Interoperability and information sharing

  • Resource strategic planning
  • Process and collaboration efficiency
  • Data transmission format standardization across entities
  • Policies and procedures development

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PwC success stories

Biometrics traveller validation 

The a collection of foreign counties faces several challenges to managing its external borders, including increasing flow of visiting passengers, over stayers, illegal immigrants, and outdated border controls. The collection of foreign countries engaged PwC to conduct a thorough Technical (Feasibility) Study for two proposed large-scale IT systems: (1) Entry-Exit System (EES) - a biometrics-based registration and identification of third country nationals (TCN) at Entry and Exit within a central system shared by all countries, and (2) Registered Traveller Program (RTP) - a system to facilitate border crossings for pre-vetted frequent TCN travellers. As a result, the Technical Study by PwC included:

  • Conducting a feasibility assessment and presenting results for various biometric characteristics; and
  • Analysing IT architecture options and possible synergies with existing systems PwC.

PwC’s support established a minimum data set per passenger and its compliance with member countries’ data protective legislation. In addition, the costs for establishing both systems were analysed and presented.

Cross-system integration and data sharing

A Fortune 500 company engaged PwC to integrate the Oracle Internet Database (OID) Component of the Oracle Identity Management (OIM) Software Suite with Active Directory Exchange and other SQL databases. PwC’s support included:

  • Defining system requirements, designing the IT architecture, and developing a roadmap and phased integration plan; and
  • Supporting integration with the “Federation” and development of system and information access agreements between companies.

PwC’s support enabled multiple companies to share select employee information and personnel identifiers in a secure manner across their respective systems without compromising data integrity or their employees’ identity.

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Why PwC

Given our extensive experience working with Federal and private sector clients on critical IM initiatives, PwC understands the Federal operating environment and challenges to support IM program optimization. We facilitate seamless integration between commercial and Federal IM practitioners to introduce more advanced technical solutions from the private sector into the Federal marketplace.

As the interoperability of IM becomes an imperative across DHS, other Federal agencies, state/local partners, and international partners, PwC can help clients develop and execute strategies needed to manage access across the physical and virtual ecosystem, improve interoperability, manage and control data, minimize risk, and boost efficiencies, all while managing reputational risks associated with IM failures.  

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PwC is in the ALM Intelligence Vanguard of US DHS Consulting Providers.

ALM Intelligence, "Consulting to the US Department of Homeland Security" © ALM Intelligence, ALM Media, LLC. Reproduced under license.

Contact us

John Saad
Homeland Security & Law Enforcement Sector Leader
Tel: +1 (703) 918 1012

Jeremias Alvarez
Tel: +1 (703) 268 8588

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