Despite 10 years of continued investment and commitment from top executives, PwC’s 2017 Global Digital IQ results show enterprises struggling to return value, overlooking fundamental integration of technology with the human experience.
NEW YORK, February 28, 2017— Today, PwC released its 2017 Global Digital IQ® Survey, a comprehensive look at how companies around the world are striving to stave off disruption by elevating their digital acumen and capabilities.
The survey, now in its 10th year of identifying trends in technology and business adoption, examines just how organizations maximize returns on their digital technology investments, or not. Over the past decade, PwC has used this survey to ask corporate leaders a critical question – how are organizations maximizing and profiting from their digital investments? Companies are faced with an ever-growing list of options for technology investment, but whether or not those investments are being put to good use remains an omnipresent problem – that hasn’t been alleviated in the last decade.
This year’s survey results, gathered from the perspectives of 2,216 business and technology executives, provide insight into the challenges corporate leaders continue to face. Key findings include:
“Digital IQ has a completely different meaning today than it had when we started this research a decade ago,” stated Chris Curran, Chief Technologist at PwC. “Today the spectrum and diversity of technologies available to enterprise leaders is immense, and all members of the C-Suite need to understand what technology best fits their strategy and what makes the most sense as an investment. Building a culture of innovation – upping everyone’s Digital IQ – is no small feat, but it’s necessary if a company seeks to compete in today’s highly disrupted and challenging market.”
As this year’s Digital IQ Survey shows, many companies continue to struggle with raising their Digital IQ. There is awareness that digital capabilities are a critical component to success, and that emerging technologies have to be explored. But leaders remain challenged by the need to transform their organizations to truly integrate digital into the company’s culture. The survey assesses these challenges and also contains unique insights into:
“It is critical that companies today invest in digital solutions if they want to be successful. However, Companies are failing at alarming rates in driving business results from digital technology investments. It’s even more important that they think through how their tech investment drive current and new business models and financial results,” said Tom Puthiyamadam, PwC’s Global Digital Leader. “Having a high Digital IQ is really all about integration, and requires fitting together the pieces of the puzzle – the business, the customer and employee experience and the technology – to build one cohesive and transformative solution. That’s what will really give a company a competitive edge.”
To see the full results of the survey, go to pwc.com/digitaliq. To learn more about how PwC brings business strategy, customer experience and technology together for true transformation, visit https://digital.pwc.com/en/bxt.html.
About PwC Digital Services
PwC Digital services is a community of makers around the world who help clients break down silos, unearth new value, and pioneer tomorrow. Our goal is to transform business outcomes and results by delivering innovation to market.
Whether we are designing unique customer experiences that can help regain a company’s competitive edge or deploying new digital assets to increase efficiencies in the supply chain, we bring together elements of your business to drive results across your whole organization.
We do this by working at the intersection of Business, Experience, and Technology (BXT), which combines the best of PwC in a way that’s faster, more agile, and more accountable for our clients, from ideas to results.
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