NEW YORK, November 6, 2013 – PwC US today announced it has been positioned in the Leaders Quadrant of Gartner Inc’s Magic Quadrant for CRM Service Providers, Worldwide.*
According to Gartner, “Leaders are performing well today, gaining traction and mind share in the market; they have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market.”
“We believe achieving this important distinction demonstrates our commitment to helping our clients better understand and transform the customer experience from strategy through execution,” said Randy Browning, U.S. Advisory Consulting and Markets Leader, PwC. “We are focused on helping organizations deliver measurable value to their customers and create long term relationships with them.”
The Magic Quadrant placed emphasis on the service provider’s ability to bring a multidisciplinary approach to CRM business issues and to c0nsistently create and implement holistic solutions. According to Gartner, “service providers are judged on their ability and success in capitalizing on their own vision” and “their understanding of how market forces can be exploited to create opportunity for the provider.”
For more information about PwC’s CRM services, visit: www.pwc.com/us/en/advisory/customer.html
*Gartner, Inc., Magic Quadrant for CRM Service Providers, Worldwide, Patrick J. Sullivan, Ed Thompson, September 18, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About PwC’s Advisory Practice
PwC’s Advisory professionals across consulting, deals and forensics create value for our clients by helping them address their most complex business issues, from strategy through execution. We understand our clients’ industries and unique business challenges, and look across the entire organization — focusing on strategy, structure, people, process and technology —to help clients build their next competitive advantage. Our firm’s global network of assurance, tax and advisory professionals means that we can bring the right skills and capabilities to help our clients achieve success anywhere around the world. See www.pwc.com/us/consulting for more information or follow us @PwCAdvisory.
About PwC US
PwC US helps organizations and individuals create the value they're looking for. We're a member of the PwC network of firms in 157 countries with more than 184,000 people. We're committed to delivering quality in assurance, tax and advisory services. Tell us what matters to you and find out more by visiting us at www.pwc.com/US. Gain customized access to our insights by downloading our thought leadership app: PwC's 365™ Advancing business thinking every day.
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