Organize your future with robotic process automation

July 2016

Q&A: What impact does robotic process automation (RPA) have on a company’s operations and competitive positioning?

The impact of Robotic Process Automation on a company’s operations and competitive positioning is significant on a number of fronts: economic value, workforce advantages, quality and control improvements, and flexible execution.

Many executives have heard the term Robotic Process Automation (RPA). Although sometimes misinterpreted due to the absence of robots, RPA software is a powerful tool to perform manual, time-consuming, rules-based office tasks more efficiently by reducing cycle time and at lower costs than other automation solutions.

Until now, most cost optimization and efficiency improvement initiatives have reduced costs through centralization and standardization of processes. However, forcing all or most parts of an operation into a standardized business process reduces the organization's ability to react nimbly to changes and business opportunities. This tradeoff between cost, efficiency and business agility presents a difficult choice for businesses.



RPA allows separate business units within a company to customize solutions to rapidly digitize processes, delivering significant and sustainable value in short timeframes while reducing overall risks. By deploying these intelligent RPA operations at the business unit level, managers can support repetitive processes without conforming to centralized standards, thus achieving efficiencies and cost savings while preserving flexibility.

Contact us

Rodger Howell
Principal, PwC's Strategy&
Tel: +1 (708) 267 0590

Thomas Torlone
U.S. Leader of Enterprise Business Services, PwC
Tel: +1 (513) 349 6122

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