Disparate data sources and inefficient data aggregation techniques across business units contributed to data inconsistency and quality concerns for a leading Life & Annuity carrier. Legacy acquisitions were not integrated into broader operating model, resulting in silos tied to existing 30 source systems. Call centers were distinctly siloed and required navigating 4 systems (on average) to sufficiently respond to level 1 customer/producer inquiries.
PwC collaborated with the client to develop a multi-year roadmap to:
Identify pain points and business needs for information management across the enterprise.
Build a consolidated Data Platform for various information domains (e.g., agreement, party, product, transactions) via a Global Delivery Model and agile project management techniques.
Implement a robust data governance model to build data ownership, improve accountability and manage data quality across the enterprise.
- Standardize data definitions and values across systems and business units in order to enable a shared services model and avoid the need for customized systems training for employees.
Impact on client’s business
The 3-year program delivered enterprise data assets for front and back office initiatives, lowering implementation time, cost and effort.
Enabled pre-population of standardized data in forms used for on-demand correspondence across the enterprise.
- Supported enterprise projects such as CRM, Enterprise Analytics etc. through access to a consolidated view of a customer or producer across the organization.