HR is promoted to the position of strategic partner

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A hospitality business transformed its HR function to make it more efficient and get it in tune with the company’s most important goals.

When a multi-billion-dollar international hospitality organization embarked on its own large-scale profit growth initiative, it was aiming for substantial efficiency gains across the entire organization, and getting HR in shape to help fulfil that mandate was a key goal. Executives hoped to redesign HR to make the company’s people and culture an impactful differentiator in its crowded market. Getting that done while simultaneously aiming for a $10 million cost reduction and a $200 million growth target would be a challenge, one they knew they couldn’t attempt on their own.

PwC’s solution

Help create a future-state design and implement high-impact HR changes by:

  • Conducting a survey and evaluation of all HR personnel and processes in light of leading practices and consulting with stakeholders to set targets for synergy.
  • Creating a business case and benefits realization plan.
  • Developing and deploying a new centralized operating model focused on strengthening HR capabilities critical to the business strategy and HR dashboards for talent analytics.

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Impact on client’s business

Millions saved and new visibility into HR:

  • The company sees an overall savings of up to $10 million.
  • Managers have the analytics tools they need to improve recruiting and increase retention. 
  • HR has a new focus on fostering employees’ talent and getting the most from their skills.

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The lesson: HR can generate the most strategic business value when it has the data and insights it needs to recruit effectively.

Contact us

Antonia M Cusumano

US Technology Industry People & Organization Leader, PwC US