How a successful healthcare ERP implementation helped save time and money

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Looking for ways to reduce their non-catalog special request spending and increase manageable spend and contract compliance, BJC decided to integrate Prodigo’s Marketplace with their ERP system, PeopleSoft 9.2. The Prodigo Marketplace is an e-commerce solution that provides a user-friendly requisitioning and content management tool with a powerful search that is easily integrated with any major healthcare ERP system.

BJC’s ERP team partnered with Prodigo, PwC, and key teams within the supply chain to best utilize the Marketplace tool to maximize the value and drive other important compliance initiatives. Thanks to the collaboration of the teams and functionality of the tool, the Marketplace created immediate value that impacted BJC’s procurement KPIs.

"The Prodigo Marketplace solution provided BJC with a robust search engine that helped guide requesters to order off of the preferred item formulary. The result was an increase in user satisfaction and contracted item compliance along with a reduction in off formulary special request spending."

Bob Viviano, BJC Healthcare Manager of Supply Chain ERP Business Process Team

Key performance indicators

The features that users at BJC found contributed the most to the improvements in the strategic indicators were:

  1. The speed of the search engine
  2. The background catalog search that happens while entering special requests
  3. The dynamic and shareable favorites lists

Conclusion

Twelve months after the go-live, a subsequent supply chain management spend assessment was performed and during PwC’s discussions with members of BJC’s supply chain team, two key themes emerged. First, the Marketplace is a user-friendly tool that is easy to learn and use. Second, the tool had an immediate and direct impact on reducing special request and non-PO spending.

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Craig Gooch

Craig Gooch

Partner, US Health Services, PwC US

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