A bad experience with a financial institution can cause a customer to run—right to the competition. And yet a customer complaint can be a valuable opportunity to regain consumer trust and loyalty, but only if handled well. A strong complaint management program is key, as it can enhance the customer experience, build brand reputation, and improve the bottom line.
Partner, Digital Banking and FinTech
Tel: +1 (415) 498 7075
Tel: +1 (978) 985 1749