Ending the endless reorganization: Building an adaptable operating model

May 2012


Too often, we see financial institutions shift their business strategies but fail to adapt their operating models. The result? Risk soars, performance stalls—and competitors pounce. Factors such as restructuring, regulatory reform, globalization, and changing consumer demands are impacting the industry at a fast pace. Consequently, financial institutions are under increasing pressure to redesign their operating models with more flexibility to successfully anticipate and respond to these changes.

Financial institutions need to consider leading practices across five operating model components to develop an adaptable operating model:

  • Business capabilities
  • Governance and decision rights
  • Organization model
  • Process and technology
  • Talent strategy

An effective operating model transformation involves understanding core business objectives and how they interrelate. In addition, strong leadership and employee engagement is critical to enable a seamless transition for both customers and employees.


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Bhushan Sethi
US Financial Services People and Organization Practice Leader
Tel: +1 (646) 471 2377

Miles Everson
Global Advisory Leader

Charles Gavin
Tel: +1 (513) 723 4764

Paul McDonnell

Tel: +1 (646) 471 2072

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