Making change: Learning from major bank transformation projects

Start adding items to your reading lists:
or
Save this item to:
This item has been saved to your reading list.

November 2016

Overview

In response to the global financial crisis, banks and capital markets firms began a wave of transformation projects. While many are still struggling with cost overruns and missed deadlines from the first wave, resulting cost-reduction pressures have many banks and capital markets firms contemplating a second wave of changes focused on efficiency. How can institutions learn from the past to succeed the second time around?

The second wave of transformations

C-suite executives at leading institutions are now evaluating solutions for regaining profitability at a post-crisis level. Many are considering a second wave of transformations focused on enterprise-wide efficiency and simplification. Some projects on the “to do” list include updating operating models, rolling out emerging technologies, and continuing to digitize their front- and back-office operations.

We’re observing that many institutions are likely to use the same Change the Bank (CTB) operating models from the first wave of transformation even though the existing CTB organizational structures actually contributed to significant delivery challenges and cost overruns.

Don’t make the same mistakes again

In this whitepaper, we examine three lessons learned from the first wave of transformations and discuss steps that may help you avoid pitfalls to deliver better results.

Lessons learned:

  • Want your transformation program to succeed? Look at how you implement your change operating model
  • Existing internal and external change staffing models won’t get the job done
  • Many governance and accountability structures are inadequate

As banks and capital markets firms embark on a new round of cost-focused transformations, they have a chance to rethink the way they approach change. Successful enterprises will heed the lessons learned from the failures and challenges of the previous attempts.

Is it worth it? Yes.

Financial firms have too much at stake to leave this to chance. If they are to find the cost-savings they’ll need to survive in an ever more lean market, they’ll have to make adaptation a key capability. Institutions that fundamentally alter the structure of their change organizations could see clear benefits such as:

  • Getting more value from change investments
  • Completing transformation programs more quickly with fewer budget overruns
  • Creating career paths that inspire a new generation of leaders and spur meaningful knowledge transfer across a firm
  • Turning a change program into a tool for competitive advantage
  • Controlling costs while simultaneously addressing regulatory concerns.

We’ve seen the patterns of what has worked in first wave transformations and—more profoundly—what has not. Regardless of how far your firm’s change project is down the road, we encourage you to ask some hard questions about change so you are more likely to see the results you want.

Contact us

Kevin Kroen

Partner, FS Advisory and Digital Labor/RPA Leader, PwC US

Kurtis Babczenko

Banking and Capital Markets Advisory Leader, PwC US

Yeon Lee

Director, PwC US

Follow us