Digital labor may offer real help to financial institutions as they look to adapt their operating models to the current market climate. Financial institutions are looking to new tools, made possible by advances in robotic process automation (RPA) and related technologies, to automate a wide range of activity without the need for complex programming.
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PwC's Kevin Kroen discusses how RPA fits into a firm's broader digital strategy. Financial institutions should balance short-term and long-term success when implementing RPA across their organizations.
PwC's Kevin Kroen talks about the dimensions of an ideal RPA project, which include overall strategy, governance, execution, and personnel.