You get what you measure - Strengthening consumer lending business management through analytics and reporting

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January 2016


Changes in the market environment have had a significant impact on the consumer lending business. Leadership teams are refocusing attention on key strategic questions that can improve performance and overall profitability without taking on unacceptable risk.

Fundamental to elevating management’s ability to monitor performance is the capability to assess end-to-end profitability of products, channels, and operating units, as well as analytics that can support the strategic decisions that direct investment and better manage the economics and risks of the portfolio.

In this paper, we explore six aspects of business analytics that may have the greatest impact on improving performance.

Contact us

Richard Altham

Principal, PwC US

Yoshi Nomura

Senior Manager, PwC US

Rob Walley

Senior Manager, Consumer Finance Group, PwC US

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