Many consumer lenders have made significant investments in technology and digital transformation initiatives – both internally and externally, yet few have managed to develop a sustainable, long-term competitive advantage from these investments.
Lenders should take a longer-term view towards digital innovation to maximize their return on investment. By developing the right capabilities to support digital transformation, lenders can bring innovation to market in a repeatable, programmatic fashion.
Before you design your digital lending transformation, you must define your organizational objectives, or what you want to achieve through the transformation:
Next, build your digital lending strategy around the following organizational competencies to facilitate an agile and sustainable transformation that is focused on the demands of today’s consumer and one that is scalable to meet changing digital standards.
Principal, Consumer Finance Group, PwC US
Principal, PwC US
Senior Manager, PwC US