Insurance consumers want bundled products, customization, 24/7 access, and consistent interaction. Is your IT function up to the techno-task? Read on for key insights.
Financial services customers today are looking for financial institutions to deliver a new level of service that includes:
As organizations transform from product- to customer-centric models, they need to balance customer satisfaction with profitability.
Financial institutions need to build an IT operating model and deliver technology solutions that enable customer centricity. Practices leading institutions have used to address these challenges include: