What’s next? Use disruption to rework the finance operating model

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Our podcast summarizes how finance operating models are being impacted by process simplification and standardization, technology, workforce changes, and more.


Amid the excitement of getting back to a semblance of business as usual, you’re probably asking yourself a lot of questions—as in, what is the new normal and where do I go from here? This podcast is the next episode in a new series for CFOs, controllers—really, anyone in finance—asking big questions, like: how do we emerge from a crisis stronger than before? Each week, we’ll focus on a different area that may need your focus in this period of recovery.

This week, host Heather Horn sits down with Bruno Lopes, a PwC partner who specializes in finance transformation, to summarize the new order of the day: doing more with less... but also the opportunity that this type of disruption presents for transforming your finance operating model.

Topics include:

  • 0:42: Overview. We begin by looking at the trends and the significant operational changes finance teams are making to adapt to uncertain times.
  • 5:20: The challenges. A finance transformation has its opportunities—and its risks. Here we discuss simplifying processes, integrating technology, and avoiding breaks in controls.
  • 9:03: Technology enablement. Digitizing processes is where the most value can be unlocked. Here we look at the importance of the finance function achieving a forward-looking digital agenda.
  • 17:10: The forward-thinking finance function. Define your strategic direction, develop a tech-enabled workforce, and be mindful about where you invest time and resources. We discuss the ways successful companies are changing the finance operating model.
  • 19:59: Key takeaways. To achieve simplified and standardized processes, flexibility is key.

About our guest

Bruno Lopes is a PwC finance partner helping companies and business leaders around the globe build and transform finance organizations, and achieve efficiency through technology, data and process optimization to enable value creation to the business.

About our host

Heather Horn is PwC's National office thought leader, responsible for developing our communications strategy and conveying firm positions on accounting and financial reporting matters. She is the engaging host of PwC’s accounting and reporting weekly podcast and quarterly webcast series, as well as periodic webcasts for the power and utilities industry. With over 25 years of experience, Heather’s accounting and auditing expertise includes financial instruments and rate-regulated accounting.

All episodes in the series

Contact us

Heather Horn

Heather Horn

US Strategic Thought Leader, National Professional Services Group, PwC US

David Schmid

David Schmid

International Accounting Leader, National Professional Services Group, PwC US

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